Erik Gutterud
Short version: I was basically stranded but Axle and his dream team are top notch and fixed up my ford truck in time for me to get home. Highly recommended when you need any service. Long version (Story time): I was passing through Stockton on a thursday on my way from Ventura to Tahoe when the water pump on my truck failed. First call was to AAA for a tow, then searched for a shop to make things right. First call to a repair shop was to Fairway Automotive Repair(its called something different now) and immediately knew i was in good hands. When i told the tow truck driver where i was being towed, he told me exactly what i was thinking, this is THE shop i should be at, not the AAA recommended shop. When i called, Axle answered(perfect name for a service writer). He answered all my questions and explained how he and his team could make everything right again. After letting Axle know what i thought the supposed issue was that the water pump failed and that i needed to have the truck ready as soon as possible, Axle jumped into action. He had a quote ready as soon i sat down in the tow truck and a timeline of when it would be ready, probably the very next day on Friday but in the afternoon. I quickly realized I would need a rental truck to make my trip work out, but that was my problem. Repairs take time. I left the shop to get the rental truck and came back for my ski gear. Axle's team was already looking over the truck to make sure the initial diagnosis was right so they knew what they had to do. It was the water pump, and hopefully nothing else. Axle came over to me, confirmed its the water pump and said, "we will have this ready to go by end of day Friday and I'll be here on Sunday at noon to get you on your way". We shook hands on that and i was off to my friends in Tahoe. Here's the best part! Axle was there BEFORE noon, with my truck fully test driven and ready to go. So i got my truck back on a day they are closed and then drove 300 miles after the fix. No issues. Incredible. This is THE dream team to get you back driving your car without worries. Axle, thank you and your team.
