Annette Biggin
I was not impressed with Dale when I took my son's vacuum to be repaired. He asked if I knew that Bissell was a disposable vacuum? It needed a new brush and would take several weeks as he had already placed his order for the month. I then received a call 2 weeks later informing me that the part was not available and would I come and get it ...there was nothing he could do. Miraculously, I found the part on Amazon! Wow.... imagine that. Poor customer service and attitude.