Economy Glass LLC

I wish I could give an honest review for their quality of work, however their customer service is atrocious and I can’t even get them to return a call or complete a job. I called over a month ago to get two window balances repaired in my home. They told me to bring the old balance in so they can match it and order two more. I brought the window balance in and they said they would reach out for a repair date once it was ordered. I heard nothing for a week so I call again and they wanted me to send an email with pictures of the window. No problem, I send them the pictures but again hear nothing back. I called them back a week later and they said someone will have to come out to actually look at the window. That’s as far as I got with them, as I’ve heard nothing back for a month. I’ll give them credit that someone did come out to look at the balances that need replaced, however that was two weeks ago with no word from them. I understand businesses are all busy right now. But it’s a pretty poor business practice when the customer has to reach out multiple times to try to pay and make the company money for a job. I recommend searching elsewhere for jobs of this nature.