ECI Standby Power Systems/ Electrical Concepts Inc.

I had an absolutely outstanding experience working with ECI Power for my generator installation. From the very first phone call with Hannah in the office, everything was seamless. She was warm, professional, and incredibly helpful, making the scheduling process easy and stress-free. The initial consultation was prompt and thorough, and the entire team proved to be polite, knowledgeable, punctual, and extremely detail-oriented. What really impressed me was that the installation was completed even earlier than first anticipated, which speaks volumes about their efficiency and organization. They kept me informed every step of the way and delivered exactly what they promised—if not better. Beyond their technical expertise, they are simply amazing people to work with. Everyone I interacted with was kind, respectful, and genuinely cared about doing the job right and making sure I was comfortable throughout the process. Their professionalism and respect for my home truly stood out. The installers worked efficiently, kept everything neat and organized, and took the time to explain each step clearly so I always felt informed and confident in the process. Their workmanship was meticulous, and it was clear they take great pride in what they do. Communication was excellent throughout, timelines were honored, and there were no surprises—just reliable, top-quality service from start to finish. It is rare to find a company that combines expertise, courtesy, and genuine customer care at this level. I truly felt valued as a customer, and the entire experience exceeded my expectations. I would highly recommend them to anyone looking for a generator installation done right with professionalism, integrity, and exceptional service.

I am so happy I called ECI for a generator quote. It is a great family business that cares about their customers' needs. I liked that they give a 10 year warranty instead of a 5 year. Their yearly service fee is more than other companies but it includes more. Peter said they don't believe in "nickel and diming" people if something goes wrong, which I appreciate. He answered all my questions and concerns. After a smooth installation, Peter came back to start the generator after the electrical and mechanical inspections were completed. They handled obtaining the permits and monitored when the inspections were completed. He went over the operation and maintenance of the generator, including tips to avoid problems, like spraying to keep ants away in the spring and summer and removing snow from the side of the generator in the winter. He helped me set up my Generac account and the Generac mobile app, which will be nice because we will be notified if the power goes out or if there is a problem with the generator. A generator is a big investment. I am glad I made the investment but also relieved that ECI will be there for me in the event of an problem.