Eagle River Automotive

I dropped off my truck on a Sunday and pre-authorized up to $250 for ER Automotive to replace a broken dipstick tube. YouTube shows tube removal taking 1 minute & 4 seconds with a 5 minute reinstallation. Since I didn't want to wait or buy a one-time-use extraction tool, I went to ER Automotive who had plenty of openings. I called for an update Monday evening, when I hadn't heard from them and learned they needed to order a replacement tube ($55 online; they charge $111). I paid for express shipping, only to learn when I called on Friday after not hearing from them since my previous call on Monday, that they didn't have the extraction tool, so I was left to wait and wonder why I paid for express shipping. Over a week after I dropped off my truck (the following Monday evening), I got a text saying my bill was $460, even though I only pre-authorized $250 and wasn't notified about - and didn't authorize additional charges. I was told it took the mechanic 4 hours to remove the broken tube (can you imagine trying to remove a 3/8 inch diameter tube for 4 solid hours?), but they weren't going to charge me for two of those hours. Again, YouTube shows this to be less than a 10-minute job. I believe in giving credit where it's due and on rare occasion, giving an honest review to let others know about poor service. I won't be back, but in fairness, they applied a $30 online coupon to help bridge the gap between what I authorized and what they unexpectedly charged. If this is the kind of service you're looking for, then ER Automotive is the right place for you!