Drain Genie Plumbing Services

Juan was exceptionally professional and efficient from start to finish. He quickly identified the issues with both my kitchen and bathroom sinks and explained what needed to be done in a clear, reassuring way. Throughout the entire process, he worked with care and attention to detail, making sure everything was fixed properly and functioning smoothly before he left. I also really appreciated that he took the time to thoroughly clean up after completing the repairs, leaving the space even tidier than before. Overall, his workmanship, respect for my home, and friendly attitude made the whole experience outstanding. I would definitely recommend Juan for anyone needing reliable and high-quality service.

Their hearts are in the right place — Terry and Dante were kind and worked hard, and I truly appreciate their time and effort. 🙏 That said, the company’s overall workmanship felt a bit sketchy. We had our HVAC ductwork “redone,” but it turned out to be more of a patch job than a professionally finished project. I also had to stay on top of them and point things out repeatedly — otherwise, several issues would’ve been left unfixed. 😬 The issues we noticed include: • Ducts not properly hung or brought up to code • The plenum was torn in 3 places leaking air into attic, I had to call them back to fix this. • Moldy vents and registers left untouched (even though the job was meant to address that) • Only two workers sent for a very large project, which stretched into three separate visits • Consistent lateness — plan to block out the whole day waiting for arrival 😕 I don’t blame the technicians; they seemed to be doing their best with what they had. The shortcomings appear to reflect how the company operates overall. Will this add value to the home? Probably not — but at least it should keep things running for now, hopefully safely 🤞 and with better air quality for our family. 🌬️ Also hoping our $600 electric bill comes down now that the plenum holes are patched. I will get a UV light for the air handler unit to help clean the passing air. 3 SOLID STARS ….Terry, I hope you guys win the contest. 😉

Unfortunately have to leave yet another 1 star review for this company. The technicians are clearly doing only what they can with what they have but yet again my home repiping project has been stalled for over 2 months. I had to initiate and consistently check in to ensure the permits were being followed up on. I also had to be very on top of them to ensure things were up to code before the inspection, as some items were left incomplete the days leading up to it. Krystle tries to help at first but then disappears. It’s truly disheartening they don’t take into consideration that this is someone’s home and provide timely service to complete a project. To fix my wall repairs it has taken over 3 weeks with the technician only coming 1-2 hours at time. Overall just disheartened by this whole process and feel that they can’t be trusted to provide any accurate timeline.