Dr. SOOT, Chimney Sweep, Inc.

If I could give this establishment a zero I would. I made an appointment for a morning slot and as a teacher took off time so that a sub could come in for my classroom. Received Voicemails from Dr. soot stating that my appointment was on 8/25/25 and it was confirmed. The morning that the chimney sweeper was to show I contacted Dr. Soot to verify my appointment at 9 o’clock. I received a call at almost 9 AM stating that their journeyman had quit and that I needed to reschedule. As you can imagine, I was clearly upset as I had to jump through hoops to schedule time off. As this establishment does not do weekends or any appointments after 3:30 It’s impossible for me to keep taking off time if their journeyman quit again.

So back before Dr. Soot offered chimney relining with Heat Shield, they recommended another company, Midtown, to reline my chimney after a cleaning/inspection. I had Midtown do that only to find out when Dr. Soot did an inspection recently, that the relining had not been done completely. Dr. Soot said my chimney was unsafe to use (I had been using it after the "relining" by Midtown). Dr. Soot gave me a very high estimate to fix what the company they had recommended had screwed up. I'm a senior citizen on social security. It is too late to take Midtown to small claims, and Dr. Soot was unwilling to even give me a price break on redoing the job I'd already paid for. I'm disgusted. Am done with Dr. Soot. They have billed me over $200 for telling me that the people they recommended I use did not do the job. They didn't even clean the chimney. Just told me the holes in the mortar were there and gave me the estimate for Dr. Soot to do the job over. They should be ashamed of themselves. Also, until they offered relining with Heat Shield, they told people they wouldn't recommend it as it didn't last. Now that they do it, they apparently think it's a good product. If I could give zero stars I would. This company just doesn't care about their customers.