David McCutchen
Our AC went out overnight so my wife called first thing in the morning, and Tyler showed up within an hour. She said he made her feel extremely comfortable (which made me feel good since I was not present) and he was able to explain everything clearly and provided different options. We felt comfortable enough to get our coils replaced based on everything Tyler explained and he was confident that was the best route to go. Hernan and Victor then came to replace the coil and they treated everything with care. They put down mats to not get our floors dirty, and they even vacuumed after. They let us know when things were going to get noisy (we have a 2 month old who was napping and a dog who might have gotten startled). That was very thoughtful. They took the time to explain maintenance and care so I know how to maintain the new system. We really appreciate Tyler, Hernan, and Victor for going above and beyond and handling our issue in a quick manor, thank you all! We will continue to use Cowboy and refer anyone we know needing help with their AC/Heating system!