Countryside Stove & Chimney of CNY

We had our pellet stove installed by this business a few years ago. We recently had a few issues and when we called, had to leave voicemails which is fine but our calls were never returned! The only way we were able to actually speak with someone was to call back! When we finally spoke with someone, we had to wait over a month( not using our stove) before anyone could come! The man who came was very polite and took his time to thoroughly clean the stove and the pipes. I did inform him of the terrible grinding noise it was making and even played a video of it. He said he didn’t know what it was and that the stove was fine and left. This cost us $235.00 for it NOT to be fixed! Less than a couple weeks later, that awful grinding sound was back and it caused the stove to shut down on its own. So much for nothing being wrong! Once again, I called and leave a message and never received a call back. They give off the impression that they don’t want to be bothered. I will say at least the repairmen were nice. The few times they did actually answer the phone, the man who answered was kind of short and seemed inconvenienced and the girl was nice. So after being ignored again, (phone calls not returned) we found another more friendly repairman who came in less than a weeks time, did a great job and was a very respectful, respectable man.