Columbia Mountain Mechanical

So far I am a bit pissed off. A serviceman came on a Friday as I had a problem with an Amana heat pump. It would not cool and he cleaned the unit which sometimes cures the problem. It didn't and he said that he would have to solder in a part so the unit could be recharged and that he would be back Monday. I was impressed with his service. Well, today is Tuesday, no service tech. I called numerous times Monday and again today, Tuesday. Crickets! Left numerous messages and no response, no return call. If there was a problem and something more important that came up, fine just a quick call would be nice. How about a call . A little communication would be great customer service. UPDATE Finally got a hold of the owner and he was a bit upset with the situation. A replacement was ordered on a Thursday and it was shipped here and the unit was installed on Friday.

Hard to Communicate with.Will not return my phone call. Well isn't that funny you have time to respond to my review but you have no time to pick up the phone and just tell me that my part is not in or tell me anything at all, or return any of my calls and just let me know what is going on. All I'm saying is that I would have just appreciated a phone call back but instead I got nothing. So here we are and it's funny that you guys that work on heaters could not get my part in and all I did was go online and I had my part in 2 days so thanks for nothing. Maybe if you would spend more time at your job instead of on Facebook this would have not have been a problem.