Cell Phone Repair, Screen Repair - Premier Wireless - Zaragosa

If you are wondering whether to bring your phone or other products to this place, please read. Before this business did have great service and quality, unfortunately it has declined. I had brought my iPhone 11 Pro Max to get the back screen repaired and when it was returned to me there were still rubber bands, excess glue, and it was not aligned properly. After my phone was returned to me it began to have problems with the sound and camera. After talking with the employees about the situation they told me it was their fault, and it wasn’t handled correctly. I had asked them if I would need to pay out of pocket to get it fixed, and they assured me they would take care of it at no cost. I was told that it would take 2 days to get my phone back. However a week had pass and I had to call the store to check on the status of my phone, and when I called they did not know which location it was at. Eventually I was told to pick up the phone at 3:00 at this location, and that the manager would need to hand the phone to me. I had to waste more of my time, because he had shown up at 5:00 and didn’t even apologize for the delay. We viewed the phone and it seemed to be fine at the moment, but before returning it to me he told me I had to pay $130 to get it back. No one had called me when the phone was being worked on and I never signed anything to agree on a form of payment. I was originally told that a specialist would take a look at the phone, and that the damages would be covered under warranty. He then told me if I didn’t want to pay for something I didn’t agree on, he would have to “unfix” it before returning it to me. After waiting an additional 2 hours the phone was returned to me at no cost, but is now having the same issues. After calling the company they told me they would charge me $50 just to take a look at it, and would not fix it for free. Even though these issues had occurred after bringing my phone here. It really is a shame that after agreeing to fix the phone for free as it was covered under warranty that they still wanted to charge me. I use to trust this company with my products but after this hassle I would stay away. I sent an email and had asked for a call back from the owner, but I never got a response. I really don’t recommend coming to this place as they will not take responsibility for damaging your products, and will only waste your time and money.