Cay Electronics

I used Cay Electronics to reprogram the MMSI on my Garmin AIS and VHF (two seperate items). The engineer was good but both the price and timing the front desk staff advised were definitely wrong. It is very hard to provide a positive recommendation for a company when they get the basics like this so wrong. I could definitely not recommend anyone use them unless they consider getting the price put in writing in advance and they have the time available to accept delays. Details: I confirmed well in advance that they could do this work by phone and they advised that they charge a $125 bench rate or $175/hr labor rate plus travel, I chose to take the items in. When I dropped the items off (21 July 2025) I again confirmed the cost (face to face) and was told it would be $125 and that if not ready that day, the items would definitely be ready by midday the next. The next day I moved down to anchor nearby (full time live aboard, no car) and contacted them after midday, at which point I was told the work was not yet done but they would be ready that day .... or the following. Thankfully an engineer called later in the afternoon and said he was looking at the work but couldn't complete it until they had obtained a handset, so I took mine in to speed things up. The engineer was very nice and did a good job. The work itself involves connecting each device by USB to a computer containing the software and entering new details. It is a very short and simple piece of work (I have changed other settings on AIS) but the MMSI is password restricted by Garmin meaning end users can't do it. I would be very suprised if the work on both items took any more than 30 mins total. Once complete, I was presented with an invoice for $250. I asked the front desk staff why it was twice what she told me so she disappeared out the back and returned saying "it was because there were two items". So approx 30 mins of work cost the equivalent of $500/hour!! I would worry if I ever wanted them to come out to my boat that the hourly rate would be doubled if they touched two items on the boat? The front desk staff member was in no way apologetic that she got the price wrong. When I expressed my concern that the price was double what she told me she said .... nothing. When I said I was disappointed that not only had she got the price wrong, but that she wouldn't even apologise, she managed to stretch herself to say "I am sorry that you are not happy". She certainly wasn't sorry for being wrong!! With staff like this who take no responsibility for their actions in getting both the price and time to complete wrong, I can only question what the culture of the management must be? It is definitely a company I will stay well clear of in the future.

Cay Electronics recently installed new Mastervolt AGM service batteries and Solbian solar panels on my 2014 Beneteau Sense 55. They also troubleshooted and fixed several electrical issues I had been experiencing since I purchased the boat. The experience was exceptional from start to finish, and their ongoing support has been phenomenal. Throughout the design and installation process, Cay Electronics demonstrated an impressive understanding of marine electrical systems and provided invaluable guidance on the best solutions for my requirements. We discussed various options at length and they went out of their way to answer my questions and make sure I was well-informed to make the right decision. The installation went smoothly, and their techs were experienced, friendly, and professional. They took great care installing the solar panels, which fit the space perfectly. Cay Electronics went above and beyond in providing post-installation support. Any questions or concerns I had were addressed promptly and thoroughly, reflecting their commitment to customer satisfaction.

I am really disappointed with the service of this place. I brought my RV traveling from NJ to this place because it was supposedly the only dealer, on the area, of the wakespeed controller for a second alternator. Unfortunately, they weren't able to fix anything, but they charged me almost $900 with the promise of sending me an upgrade program for the controller, arguing that they're trying to contact Dragonfly, but they didn't answer. Curiously, I call them, and they answer right a way. When I ask Dragonfly if Cay Electronics contact them, they say no. I contacted Cay Electronics many times, looking for the program, and every time, they didn't have an answer. I should know they were a joke from the beginning. When I ask them if they can connect to 175 w solar panels in series and the another two 175 w in series and later connect this two in parallel, the answer was that I need one solar charger for every solar panel. Yes, I know, that will be optimal, but we all know that's not realistic. I don't know if they are to leacy or they don't know what they are talking about. My suggestion, stay away from this place.