Katherine Ford
If you value your sanity, don’t ever contract with the new owners of Carpet Cowboys. They are charlatans from Chicago who don’t do their research for installation of flooring in another climate besides Chicago. We had 800 sq ft of flooring installed in early December, where they proceeded to put nails through our heated pads even though we told them they were high voltage. Then after they replaced the heat pads, they did an unacceptable installation that looks like the attached photos. Btw, that pole from ceiling to floor is how they attempted to “fix” the flooring, which is all warped. Why is it warped? According to the floor rep it’s the contractor’s responsibility to check the humidity in the house to make sure it is compatible with the environment. Well they didn’t do that, and now, instead of making it right six months into a minor job, they want us to put in a humidifier! I guess, being from Chicago, they don’t get most people keep their windows open in the mountain summers. That was about 3 weeks ago, and ever since they have ghosted us. Not worth it when there are other options, even IF. Constant gaslighting and ghosting and plain old lying. I hope no one else will lose $15G and an enormous amount of time with these unethical and amateur owners. Also, none of the reviews on the website pertain to the new owners, they all concern the old owner, Chris V.
