Rick Brown
If 5 stars is the highest review possible, I give Michael 5stars +++. Called Carolina appl on a Monday. Convection microwave stopped heating, turntable stopped also. Mike arrived on Wed, at exactly 8:30 am as he said and called me prior to arrival. Removed unit from above stove, took apart and replaced the magnetron and T/T motor. Reinstalled after a brief test. It worked. Went to use on Sat- made a crackling noise. Texted Mike same night. He CALLED me immediately while he was spending time with his family. Who does that? Mike does. Advised to leave unplugged. Monday was not convenient for me, so we agreed on Wed. He arrived early and determined the new magnetron( heating element ) was faulty. Reordered from another supplier. Returned again a 3rd time, removed, replaced new part and reinstalled above stove. This convection unit very expensive to replace. Michael saved me a lot of money at a small fraction of replacement. Never tried to upsell me on anything. He guarantees his work, as was evidenced by 3 service trips to my house. He is an honest, friendly and honorable young man whom I would highly recommend for any household appliance repair. He definitely earned my business going forward
