Cannondale Generators Inc.

During this most recent storm, we still had power, but a red light came on, on our standby generator. My husband has medical problems and he wouldn't be able to stay without power. I called Cannondale. And, after explaining the issue to them, even though they were backed up, they made it a priority to have it looked at. Tony sent a nice young man, who addressed the issue. The generator was ready to go. It's so good to be able to count on people. Thank you Tony, Mike, and the rest of the team. Linda K.

UPDATE 12/23/25 – Warning to future customers I strongly caution anyone considering Cannondale Generators. After ongoing issues following their annual service, I hired a second, highly experienced generator technician (with extensive experience ranging from residential systems to municipal and large-scale generators). His findings directly contradicted Cannondale’s diagnosis. Cannondale previously told me I needed an expensive new controller. That was incorrect. The new technician resolved the “no start” issue immediately by simply removing and reinstalling the two generator fuses- the unit turned on right away. More concerning: the real issue traces back to Cannondale’s service visit last spring. Prior to their routine maintenance, the generator had no issues. Immediately afterward, it began running continuously and surging up and down. I reported this at the time and even had a Cannondale representative listen to it live, but I was given excuses rather than a solution. During the new inspection, it was discovered that the factory-installed regulator screw is missing, causing the regulator to malfunction- consistent with the problems that began immediately after Cannondale’s service visit. This is not a wear-and-tear issue; it’s a missing component their tech somehow fumbled. I contacted Cannondale politely and asked them to correct the issue they caused by replacing the missing screw and submitted photos showing the factory-installed screw was missing from the unit their tech was the only one to handle. Their response was to deny everything and claim their records show none of this occurred, despite multiple calls and emails made at the time. This company does not take accountability, misdiagnosed my system, and employed technicians whose work created additional problems rather than solving them. If you want a company that stands behind its work and makes things right when mistakes happen, I recommend looking elsewhere. Original Review: This is the second disappointing experience I’ve had with Cannondale Generators. A few years ago, the owner personally apologized for a service issue, and I decided to give the company another chance. Unfortunately, today’s appointment confirmed that little has changed. I had scheduled a service visit and asked the scheduler, Tommy, to have the technician call or text instead of ringing the doorbell so my dogs wouldn’t be startled. I was home, just upstairs, waiting. The technician arrived, stayed roughly ten minutes, and left without calling, texting, or attempting any form of communication. When I contacted Tommy to ask what happened, I was told the technician “could not reach the generator because of bushes.” This is simply not accurate- the area is lined with slender 5–6 ft. Ilex shrubs that anyone can easily walk between, and no one has ever told me they were an issue. If it had been mentioned previously, I would have taken care of it immediately. Instead of acknowledging the lack of communication, I was met with excuses. This follows a previous incident where an inexperienced tech incorrectly adjusted my generator’s weekly testing schedule, resulting in it turning on at odd times with no way for me to stop it. Overall, the service has been inconsistent, communication poor, and accountability lacking. Today’s appointment was a complete waste of time. I’ll be taking my business elsewhere.