Bulldog Fence

Dave (Sales) - 3⭐ | David (Installer) - 5⭐ | Office - 5⭐ Long story short: ask A LOT of questions during the quote to avoid headaches later—and request David for install 🙂 he’s a rockstar! Bulldog quoted repairs on fence sections damaged by a neighbor’s demo job gone wrong (that was wild btw). Here’s how it went. Sales (Dave J.): Polite and quoted exactly what I asked for. I didn't want to replace the whole fence and let him know I only wanted to fix the damage. The issue? I only asked about the damage I'd seen. When David (the installer) arrived, I showed him where to repair and he asked if it included the area next to it. It turns out there was a WHOLE OTHER section that’d been broken and nailed back up by the demo crew that I hadn’t noticed! Once I saw it, of course I wanted to fix everything at the same time so the fence would come out straight. The job was scheduled same day, 1030 that morning. They got to my place and we called 5 min later @ 1145am - they're around the corner from me). We called Dave (sales) within 5 minutes of the crew arriving and asked if they could get more wood and do the full job same day. Instead of saying, “let me check,” he just kept repeating, “you only asked for two sections, that’s what I quoted.” Totally true AND if he’d pointed out the other damaged section, I’d have added it in. He said if we didn't go ahead, it’d cost a $500 redeployment fee (per contract), and he could send a quote for the rest. I asked if he could work with me since he hadn’t flagged the other damage, but he just kept repeating that he'd quoted what I asked. The conversation just kept going in circles! I finally said f’ it - just do the original quote, send the rest later and walked away HEATED. 20 min later, he called back and asked if I still wanted to add the pickets they could scramble and get the wood. That was a HUGE YES! I approved the change order. Also it turned out we didn’t need to replace the frame, just the pickets, so they updated that too. They got extra wood over in time to finish the same day and the fence looks amazing! Clean, straight line across the top. What would’ve made this a 5 stars start to finish: 1) Flagging the other damage during the quote ( I missed it) 2) Better assessment of what needed to be done, frame vs. pickets 3) Solving the problem at hand instead of repeating the same point - or offer to call back in a few minutes after you look into options 4) Bring a solution (credit to Dave, in the end he got it done) and really just saying “Yeah, I could’ve pointed that out” would’ve gone a long way with me End game: Office was helpful and easy to work with. David (installer) was fantastic, detailed and the repair looks great! Dave (sales) rocky communication - ultimately got it done.