Brightside Windows

If you're thinking, my home needs new windows...? and you're like me and you have to research and read reviews before you buy... then you need to read this review! Long read but it explains my experience and I hope it helps you! From Ethan's first knock on my door introducing us to Brightside Windows. He was really easy to hear, I never felt like he was being forceful "like some door to door people can be..." Scheduling the in-home consultation was easy and not pushy at all! Ned was the sales person that came into my home and provided one of the best presentations I've seen in a very long time! I loved his energy! Having been on the other side of sales and in customer service for a long time; I'll admit I was critiquing while he was presenting but he answered every question I had with grace and without hesitation. His product knowledge was impressive, he walked through all of my windows and discussed their current condition with me.. which was very poor to say the least. His confidence, knowledge of the product, and product demo in my living room really sealed the deal with my decision to choose Brightside Windows to replace all of the windows in my home. Rob, who was also great and personable, came about a week later to measure my windows for exact measurements. Then before I knew it my windows were being installed by Alexi and his team who knocked out all eight of my windows with ease in less than 5hrs!, just in time for Thanksgiving! And then when I thought the amazing customer service was done (as it is with most companies...) I received a call from Project Manager Jimmy to conduct a final walk through and inspection to ensure everything was to our liking. Everyone from start to finish was so respectful while they were in my home. My family and I are beyond pleased with our new windows! we noticed a change immediately in the warmth of our home and the curbside appearance is a definite upgrade! Choose Brightside Windows and you won't be disappointed!

The people we dealt with were very nice. The window installation crew was very hard working and got the job done in 2 days. The windows look great. Only complaint was communication. When I called for updates their message says they will call back by 5pm that day (never got a live person to answer the phone) that didn't happen. One time they called back 24 hours after all called, the second time I called they sent an email (with the info I asked for), but didn't call back to verify/notify that they were doing so. The job did get done in the time frames they noted, just a little concerning when it takes 8+ weeks to get the windows made and no one is giving a quick update that they are expected on time etc.

We recently got our windows replaced by Brightside, so I wanted to leave this thorough review based on the work they did. Initial Sales Pitch: Brightside approached our home through a door-to-door salesman. We don’t mind hearing salesman as sometimes we find they do provide services we need. In this case we had been wanting to replace our windows for about 2years. The door-to-door salesman setup a follow-up appointment for a more thorough review of what they offered and a same day estimate. Estimate: Brightside salesman showed up on time for the estimate. The salesman was very thorough and even revised the estimate several times upon request. He provided us with privacy for discussing our options before finally deciding to take up their offer. During his visit he discussed the next steps which included an accurate measurement of all the windows, ordering of windows, installation, followed by a quality inspection. Installation: Since the windows were going to take 4-6weeks to be manufactured by Alside this gave us enough time to move items within the windows area. Once the windows arrived at approximately 5 weeks someone from Brightside got a hold of us and scheduled the installation. The installation team was on time and took about 2 days to complete our job. The installation team was very accommodating by starting on windows we wanted completed first. There was even a Brightside manager who came by to double check on how the installation was going on. Inspection: After the installation was complete the project manager came by to do a quality inspection, which he found no pickups. The project manager also provided all the necessary paperwork for rebates and warranty information. Overall Customer Service: Overall, we were very satisfied with Brightside as they explained the entire process very well. The only small issue was that prior to installation there was no point-of-contact from Brightside. The only option was to contact their main offices and they would reach out to you within a day or two, which was a bit longer turnaround than I expected. After the windows were manufactured and we got a project manager assigned the communication was shorter turnaround. Windows: We are very satisfied with our windows, which ours were manufactured by Alside. The quality is very nice from the latches to the movements and finishes. Within the first days it was already feeling more comfortable in the house than before. It has gotten rid of some drafty rooms and made the home feel more comfortable overall. I would recommend Brightside to anyone as they are honest with their estimate, are timely in their appointments, and provide a quick turnaround in installation. They don’t have a show room that I know of so you will need to do the estimate and demo in your home. The sample may not be your window type, so that is something to consider. Finally certain aspects of the windows installation aren’t included such as trim painting so that is something to consider when budgeting to capture the final cost to get the finished look of your windows.