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Our technician was very professional and helpful; however, it was a nightmare to try to communicate with BioTech. I had to call several times before I was ever able to reach a human and it took a very long time and multiple calls to receive a call back.
Had someone from this company come and inspect my house for fleas and rats. Fleas are mostly inside the house but rats are in the crawl space. The person told me exactly what they would do both inside my house and in the crawl space, he then sent me an email with a proposal detailing exactly what he said at my house.
I declined the proposal as price was way over my budget but then they offered a 15% discount which I thought was somewhat reasonable. I asked them to send me a new proposal which includes the discount. A day later they sent me the proposal but the description of the work that had to be done mainly in the crawl space had changed. It was nothing like the first proposal... I pointed that out to them but they weren't willing to take responsibility and pretty much just dismissed it.
Not how you do business.
Clifford put together an extensive plan to help eradicate a rat infestation and ensure long term success. I was especially pleased with the work his team did in my crawlspace, which is extremely small. They cleared out debris, dug out a layer of dirt, insulated, sealed, and sanitized. The included warranty helped provide peace of mind after the job was done. Highly recommend their services!