Bill Frusco Plumbing Heating and Air Conditioning

Isaiah was outstanding from start to finish. He took the time to properly diagnose the issue instead of just throwing parts at the problem. He clearly explained what was going on with the system, walked me through the solution, and fixed it efficiently. What I appreciated most was his professionalism and honesty — he focused on resolving the actual issue and made sure everything was running properly before leaving. It’s not always easy to find someone reliable in this field, and Isaiah and Bill Frusco Plumbing and Hearing definitely earned my trust. Highly recommend them if you want the job done right the first time.

Mark has provided excellent service for my oil burner and he's very considerate for my family and friendly. He identified few my issues and can wait to see the results later on. Update: I had to call the company back out due to tons of water leak. John resolve the issue quick and solve the problem less than an hour. Update: issue has not been resolved. My oil burner is still leaking water. The amount of water coming from the pressure relief valve is about 15 full buckets per day. I was told that installation of these new parts for my oil burner should resolved it but it didnt. I should not be dumping this much water from my oil burner. Update: The company were reasonable on the fact they couldn't resolved my boiler issue on the very first day but they did compensated for me on the amount of time and the money i've spent. I still find it very over price. Mark and his partner had installed a new boiler and resolved my leaking issue. Evan had fixed my domestic valve. Moreover, the girls at the office Diana, molly, and other were very helpful on answering my question. Update: Somehow my new boiler stop working and I had no heat since 5 in the morning. Mark came out and resolved in no time and my family is very happy with his work and respectfulness.

Made a call today about labor cost and availability (1/15/26). Said I'd get a return call....that never happened.. seems that when I was actually able to find the part I needed much wicker than they said I'd get it and at a much more affordable price, now they don't want to return a call ? Are they in the business of repair? Or just trying to push people to spend 8000.00 for a new boiler, when it really isn't needed. Was quoted 1400.00 at first for the part that failed on my boiler. They worked the price down a hair, but still said it would be a week before I can get it. I looked online, and low and behold,.the part I needed has been superceded with an updated one, and the cost for it was way more reasonable than their quotes 1400.00. found it for 416.00, so I'm getting it in a day!! Not a week. (Should be here (1/16/26).....what gives frusco? Do I have to search elsewhere for someone to do the work? Update 1/17/26 After talking with bill jr about the labor price for swapping out the gas valve, that I was able to find within a day (not a week, as I was initially told, which had me freaking out), we came to an agreement to get this swapped out for now and not worry about replacing the whole boiler. As I was waiting for the new gas valve to arrive Friday morning, I took the liberty to wire wheel the flute tubes in the boiler and get the rust scale off them, and also did the same for the interior cover and ceramic painted it also, since I had time to waste waiting for the part to arrive. ...fast forward slightly to Today (1/17/26), The technician, John, (I didn't catch his last name because I wasn't told), came out to my home shortly after I got a call from their dispatcher. John came in, and got right to work, replacing the valve for me. He then flipped the main switch for the boiler power and turned the gas on for it. After a minute or so the boiler started up. We checked for gas leaks with my new detector that I bought, since he didn't bring his with him inside my house. We found no leaks that we could see. Overall I'm glad this is done. Am I happy with the price I had to pay, not really. I still think what we agreed on was still steep for just 20-25 minutes of actual work, to be honest I think they would gain more trust and have a better outcome if they based jobs like what I needed done by the hour. He would gain more customers if he did so, in my opinion. I get it with the whole experience aspect of it and all, and the severity of the equipment being worked on, but still, for what needed to be done for my situation, bill me for the hour, plus one, to cover the experience aspect of the job. (Would be nice if I got a little bit of a kick back price wise, since the tech needed to use two of my tool, if we are being accurate about it all), but I digress ...Just my .02. but yes, the job is complete. No leaks. Heat is on finally once again. Thank you and I hope bill takes this very respectful constructive criticism/advice for future jobs he handles with customers. I'm sure in the long run, he will end up being swamped with work more so than he is now, but using a better method of pricing for labor/time charges, through word of mouth and a difference in reviews left here also. I appreciate you working with me though. Thank you.