Big Sky Plumbing & Heating

This is a review for Big Sky Plumbing & Heating but first some context. What a week. Lost my Rx glasses right before my work trip to Chicago, get delayed on the way home, arriving at midnight Wednesday instead of noon, and then today, went to take a shower only to step into a cold waterfall (H2O heater took a 💩). Ran the dishwasher last night with no problem, but no hot water this morning. So after some frustrating phone conversations with the manufacturer, I reached out to Big Sky Plumbing & Heating to see if they would give me a second opinion, as the manufacturer told me my thermostat/gas valve was shot and HAD to be replaced. To be honest, I didn't expect much, as I was basically asking for a free consultation, but I figured what the hell. I'm glad I did. I spoke to their man Troy and he couldn't have been more friendly and helpful. Instead of just clamming up and not having a discussion without a scheduled appointment, he took the time to answer my questions best he could and give me some advice. I was able to find a hack online so I didn't have to replace the valve, so that's a bonus, as he wouldn't have been able to get to me until Monday. And since I have to travel again soon, it worked out best as it could. But if I need plumbing or heating in the future, guess who I'm going to see... Big Sky Plumbing & Heating!!! In fact, I'll be booking a boiler checkup as soon as I can sort out my schedule. Don't care what they charge. If everyone is as customer friendly as Troy there, you can't go wrong if you need plumbing. VERY impressed.

My sewage ejector pump failed and they replaced it. I give them 5 stars for fixing the problem, 5 stars for making time for me quickly, and 5 stars for being clean in my house. I give them 1star for billing wasted time. Overall, they get 3 stars. Here is why they lost stars. I accurately told them on the phone that my ejector pump stopped working, and I expected them to come prepared to replace it. Their technician came to my house without a replacement. I got billed an extra hour because he needed to go back to the office to get a pump. The plumber worked very efficiently and skillfully during the time that he didn't waste driving around town.