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Benjamin Franklin Plumbing of Augusta is a plumbing business serving Augusta and surrounding areas. Benjamin Franklin Plumbing of Augusta provides a wide range of plumbing services including repairs, installations, inspections, and emergency plumbing support for both residential and commercial customers. Core services include drain cleaning, leak detection and repair, water heater installation and repair, sewer line services, and plumbing inspections. Specialized services offered include hydrojetting, slab leak repair, piping and repiping, and outdoor plumbing. The business emphasizes punctuality and professionalism, backed by service details and a code of ethics.
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The Technician Austin was very nice, professional and knowledgeable. He did a great job. The only negative thing I could say. Is the price $$ I had to pay for the service. Also, they don’t repair the sheet rock in the wall. I will need to have someone repair it. I did have same day service which was a plus.
Jordan and this company did an amazing job with our water heater replacement, sink repipe and faucet installation. He was friendly, knowledgeable, and took the time to show us everything we needed, explained things we didn’t need, and during the entire service visit he was extremely thorough and precise in order to make sure it was done RIGHT. We cannot thank him enough for the spectacular service, not to mention this company’s extremely fair pricing. I’ve been recommending them to everyone I come across! They’ve got lifelong customers in us ⭐️⭐️⭐️⭐️⭐️
I called Benjamin Franklin Plumbing yesterday and spoke with Monica. She is probably one of the kindest CSRs I have ever encountered. She even asked me “How can I make you smile today?” WOW! My technician was Jeff (they even sent me a picture of him) and he was great about explaining everything and made sure I understood what was to be done! He worked efficiently and cleaned up after himself. I had a great experience and would gladly recommend them to others. No one likes the price, but I would remind all Seniors to ask for the Senior discount!! Good job, Benjamin Franklin!!
Greetings all! I had the pleasure of meeting Jeff, from Benjamin and Franklin plumbing and heating, this service guy is very professional, knows his work, also answers questions and trouble shoots the situation, which in my case being the hot water heater, was leaking and hissing, gave me an estimate, told me his professional opinion on the matter, I was very confident to allow Jeff to proceed with the job. However unfortunately I had paid in full for a hot water heater, of which the service man from another company ghosted me leaving me in a position of not only anger, but seriously questioning what I should do with the spot I was i... Greetings all! I had the pleasure of meeting Jeff, from Benjamin and Franklin plumbing and heating, this service guy is very professional, knows his work, also answers questions and trouble shoots the situation, which in my case being the hot water heater, was leaking and hissing, gave me an estimate, told me his professional opinion on the matter, I was very confident to allow Jeff to proceed with the job. However unfortunately I had paid in full for a hot water heater, of which the service man from another company ghosted me leaving me in a position of not only anger, but seriously questioning what I should do with the spot I was in. After two days of ignoring my text and voicemail, I decided to move on, then on Saturday evening, the guy shows up with the hot water heater, planning on putting it in, I told him, not tonight, no way, that I found someone else, he seemed sorry for the negative experience I was experiencing. Said he lost his work phone. So, he said I'll be back Monday morning to install the water heater, I figured since it's paid for and it's here, I'll see if this comes to completion! If you need anyone for plumbing and heating, I highly recommend Benjamin Franklin, they are local, reasonable and accommodating. The girls at this business are super understanding, a pleasure to speak to, not like the answering service, that many companies have. Bethany and Monica, I've spoken to both ladies, just so very personable and wonderful for the business, they understand and waste no time hoping on getting a same day service for your needs. Thank you to all, I had a very nice experience. Wishing you and your families a Merry Christmas and a healthy wonderful year ahead. Thank you so much for restoring my faith and confidence in serving customers with your RELIABLE services! Thanks again so much!
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