B & R Rides

I don’t think I could have had a worse experience. I took my car in and was given a breakdown of the repair costs. We approved the work, but a week later — after hearing nothing — I called and was told they were still “waiting for approval.” So we gave approval again. Four days later, they still hadn’t started the repair. At that point, because the cost was so high, I told them not to fix it so I could sell the car instead. Three days after that, I went to pick up my vehicle — only to be told it was already fixed and that they had “received approval.” We never authorized the work at that point. We were put in a position where we either had to pay for the repair or sell them the car. What made the situation even worse was the lack of professionalism. When I tried calling multiple times, they often didn’t answer. On one occasion when they did, I overheard staff making sexist comments about a woman they had met over the weekend, including remarks about how she “didn’t know anything about cars.” Overall, this was an extremely frustrating and uncomfortable experience. I would not return.

I’ve been taking my cars to Jeremy ever since he opened his first shop… probably almost 30 years ago. I keep going to him because I respect him as a person and he has tremendous integrity as a mechanic. I’ve seen him interact with all sorts of customers and he treats everyone with the same level of respect and professionalism. I drive older cars, so I’ve had my share of difficult repairs and emergencies. Jeremy has always gone above and beyond to respond to my needs. He will always give you an honest evaluation without ever trying to up-sell. He is extremely generous in honoring warranty work; if ever needed. An honest mechanic, who treats people with respect and responds quickly to your needs… what more could you ask for? I recommend Rides to everyone.