Tammy Mosher
Awesome service. We were having trouble with our in floor heat. It is new to us and he took the time to explain and answer questions. We will absolutely use again if needed.
Arctic Heating & Cooling LLC offers drain cleaning, water heater repair, pipe repair, and plumbing repair in Grand Rapids.
Arctic Heating & Cooling LLC offers drain cleaning, water heater repair, pipe repair, and plumbing repair in Grand Rapids.
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4 public reviews
Awesome service. We were having trouble with our in floor heat. It is new to us and he took the time to explain and answer questions. We will absolutely use again if needed.
Had some issues with a 1 year old navien combi boiler/hot water heater that was installed by another company. They were able to replace the failing part and provide suggestions to resolve some other concerns of mine. They also put up with my obnoxious cat climbing all over them while they worked. I will be using them in the future for sure.
It's been a week and still no quote or estimate from Benjamin Swanson. I have contacted him a couple times and both times he said it would be coming and yet still no quote. He told me via text that it would cost about $6,300 for a new furnace and installation. I don't consider that and acceptable estimate. I asked him for a detailed quote and he said he would send it via email, which he did not do. I don't care that there were other customers that apparently were more important. When you say you will do something, if you are a reputable business, you do it! Two other companies that my husband contacted gave us an estimate within 2 days. And I get paying for a service call but then he tacked on another $100 and did nothing to fix our furnace and just said we needed a new one. Apparently there is a hole in the heat exchanger, and he said we could just leave the cover off of it and run it that way. Seriously??? Not happy and would not recommend.
Char the receptionist was polite and very helpful the technician arrived 45 minutes early only an hour and a half after I called. My service technician was Benji Swanson this man was full of wisdom and knowledge about my hot water heater and everything pertaining to it more of a polite and kind technician he was well-mannered and I was truly blessed to meet him and have him work on my hot water heater