AR Chimney Pros

We cannot recommend AR Chimney Pros highly enough — especially Ron (every one we worked with during our experience was incredibly knowledgeable, kind, the best, and so on). From the very first call, Ron treated our situation with urgency, professionalism, and genuine care. He responded quickly, arrived promptly, and immediately prioritized safety above everything else. It was clear within minutes that he wasn’t just there to “check a box” — he was there to make sure our home was safe. Ron identified severe issues with our venting system that had clearly been neglected for years. He explained everything in detail, showed us the internal condition with video, and walked us through the fire risks in a way that was calm, knowledgeable, and transparent. There was no pressure, no upselling, and absolutely no attempt to overcharge. Just honest expertise. What stood out most was his integrity. Even when limitations were placed on what work could be authorized, he and his team still went above and beyond to protect us. They started work early to restore heat as quickly as possible because they understood the urgency of our situation. That level of compassion is rare. Ron’s knowledge is exceptional. His explanation of Level 3 creosote buildup and the extreme fire hazard it posed was detailed and clear. He made sure we understood the seriousness without causing panic. He treated us like people, not a job. If you are looking for a chimney company that is honest, technically skilled, transparent, safety-focused, and genuinely compassionate, AR Chimney Pros is it. We are deeply grateful for Ron and his team.

About two months ago, shortly after purchasing our new home, we hired AR Chimney Pros. The technician who initially arrived, Nate, honestly didn’t come across as very professional at first. We had scheduled a $99 cleaning, and when additional issues were brought up, I became frustrated and suspicious, even wondering if this might be a scam. As an attorney, I was genuinely dissatisfied at that point and seriously considered taking legal action. Shortly after, I received a call from the supervisor, Shawn, and that completely changed my perspective. Shawn was extremely knowledgeable and professional. He spent over 45 minutes on the phone walking me through the entire inspection, clearly explaining the condition of our existing setup and why it was unsafe. He also explained the NFPA 211 regulations in a very clear and straightforward way, helping me understand how serious the situation was — particularly the fact that a wood-burning stove had been installed in a system that was never designed for it. Thanks to the detailed documentation and professionalism provided by AR Chimney Pros, the real estate company we purchased the home from ultimately covered all the costs and installed a brand-new, code-compliant fireplace for us. Unfortunately, they chose to work with their own contractor instead of AR, but that decision was not ours. That said, the level of professionalism, honesty, and expertise demonstrated by Shawn and AR Chimney Pros was outstanding. 100% professional, 100% service. They will absolutely be my go-to chimney company moving forward. Thank you, Shawn and AR Chimney Pros.🙏