Apple Westfarms

Throughly disappointed with my experience. I had my appointment set and I had to wait about 30 mins before my diagnosis was made. After diagnostics was ran, I had wait another 20 mins for a technician to address my concerns regarding my battery. I was told that all the internals would be replaced along with the battery as the parts were available. Repair was slated to be done in an hour. I returned an hour later to wait another 30 mins to be told that a part was not in stock and my phone was reassembled. I was informed by the team lead that the part will be ordered and I’ll receive notification when it arrives to return for the repair. I r... Read full review

We went in to the apple store to investigate purchasing a new Ipad for my wife. Rohan was amazing. He reviewed the differences between all the models. He helped up through the process and then he saved us money on the iCloud share . A great experience. All our experiences at this Farmington Ct store over 15 years have been great. Classes are nice

I recently had an extremely disappointing and frustrating experience with customer service at the Apple Store in Westfarms Mall. I arrived a few minutes early for my scheduled Genius Bar appointment and was directed to wait at a table. Even though I was on time, I waited nearly 45 minutes in an overcrowded store that felt well beyond reasonable capacity. The noise was overwhelming, easily over 90 decibels the entire time, making it impossible to focus or even hold a normal conversation. As someone with epilepsy, the constant loud chaotic sound triggered a seizure, which made the wait not just inconvenient but genuinely dangerous for my healt... Read full review