American Fireplace & Barbeque Dist.

We actually had 3 different quotes for fireplaces and went with American because the gas line installer was incredibly experienced and professional. Unfortunately since we've had the fireplace put in we've had multiple problems. After the allotted 'burn off' time for the logs to omit a smell we were still having major problems (about 2 weeks after running the fireplace 8 hours a day). We got carbon monoxide detectors because I was worried about the constant smell and almost immediately after installing them they went off! The company sent out someone to clean them off and after it was much better (no carbon monoxide detectors going off). Now we are having problems with our remote and although we are on a manual setting the fireplace is going on after I manually set it to off and vice versa! Maybe we have had an incredibly unlucky experience, but its terrifying having carbon monoxide detectors going off and the fireplace switching on after manually shutting it off. Needless to say I don't feel exactly 'safe' with what has been offered by the company.