American Fence Company - Sioux City

If only there were negative stars available. I was sent the wrong items in July, when i called to correct the issue the person who answered seemed helpful and said they would call back; they didn't. I called again and got the same person, it was like we had never spoke and again i was told they would call me back and didn't. I then sent an email to customer service requesting a return lable so i could return the item. They asked why I was returning the items and as I stated in my first email i had recieved the wrong post caps. After another week of no reaponse I inquired again and the person responded he was trying to figure out how to do a return postage label. They again asked why I needed to return the item and what it was I needed from them. I responded the only thing I needed was a return label and a refund as i had already found the correct fitting post caps. My last communication to them was 2 weeks ago, i am still waiting for a response.

What an amazing customer service experience with Raul at American Fence Company in Sioux City, IA! I was repairing my existing fence so I went into the store for advice and parts. Raul greeted me right away, was very professional, courteous and knowledgeable. I was in and out of the store with a solution and parts in no time at all. I am in my late 50's and value high quality customer service, which seems to be rare these days. In fact, I will pay more for quality products and service. Today I got both, high quality products and services. Raul knocked it out of the park. Thank you, American Fence Company Sioux City, IA! Doug

We recently had a 6-foot tall galvanized chain link fence with two large double swing gates installed by American Fence in Sioux City, IA. The experience was exceptional from start to finish. The team, led by owner Mr. Johnson, demonstrated professionalism and dedication, promptly addressing minor installation adjustments to ensure complete satisfaction with the final outcome. The sales and office staff were courteous, knowledgeable, and a pleasure to work with. The finished fence is both functional and well-crafted, and we look forward to future collaborations with American Fence. For others considering similar projects, we recommend discussing the option of commercial-grade fabric for added durability, especially for households with large pets like our 100+ lb Labrador, who occasionally tests the fence’s strength.