LaSean Madden
I had my phone repaired here today and now my phone is damaged. Initially, Anthony seemed pretty nice and genuine. He did the repair work and after I picked the phone up, I noticed that the Face ID did not work. I gave him a call and he explained that he ‘forgot’ to tell me that the Face ID would no longer work because ‘that’s just what happens’ when the screen needs to be replaced and the senor is damaged. I wasn’t too happy about no longer having Face ID, and that should definitely been a conversation at the time of repair, but I just accepted it as it was. I also made him aware that the screen was lifting on the left side in the middle, so much so that it was noticeable from the side and from the front when looking at the screen. I was told that I could bring the phone back to the shop to have the lifted screen repaired. Once I arrived at the shop with the phone, he took a look at it and said ‘oh yeah, that’s just how these aftermarket screens sit’. There was also a light showing through in the bottom corner of the screen, and when I asked him about it he replied ‘yeah, that’s just there because it’s a new screen but it won’t hurt anything’. There were no lights showing through before my screen was fixed. The screen wasn’t even broken, it was lifting at the top. I was also told that even if he replaced the screen, it would still be lifted because there was nothing he could do to fix. IRONICALLY, that was the very last screen that he had in-store to fit my phone, RIGHT! He then argued with me that he’d been doing this for 10 years and no one EVER complained to him that the screen was lifting, despite him also saying that all of the after-market screens sit this way. He acknowledged that it was uneven and lifting, but refused to admit that it was a quality issue. He made it a point to tell me how this screen was better than the one I had before. I’m not required to be grateful for a low quality repair job that I PAID for, especially when it’s given with poor customer service. Just because it’s better, doesn’t meant that it’s acceptable. I was told that it was my opinion that my screen shouldn’t be lifting and that the screen shouldn’t sit that way on the phone. I can only speak for my experience here, so if anyone else has had luck with this business, good for you. I was not so lucky. He’s very nice when you meet him, but if you have any issues with the repair he will try and gaslight you in to accepting subpar work. He said that all of the aftermarket screens fit my phone that way, I’ve had my phone screen repaired before at another location and I’ve never had this issue. I don’t recommend this business. Find another business or you’ll have to have it replaced twice like me.
