Aiello Home Services- Plumbing, Heating, AC, Electrical & Drain Cleaning offers drain cleaning, water heater repair, pipe repair, and toilet repair in Windsor Locks.
Aiello Home Services- Plumbing, Heating, AC, Electrical & Drain Cleaning offers drain cleaning, water heater repair, pipe repair, and toilet repair in Windsor Locks.
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5 public reviews
Zach from Aiello did a fantastic job. He installed the new hot water heater and corrected some plumbing issues as well. He explained everything to me and showed me how ti adjust the temperature if necessary. Zach was very personable and polite. He went above and beyond to ensure that everything was cleaned up and that everything was done to code. I highly recommend Aiello. A little on the higher price point but I don’t mind paying a little more for a quality job.
Repair took a little longer than expected, throughout the whole time David maintained a positive attitude. He went above and beyond to ensure he completed the job. Customers service was excellent, the pricing was a little pricey but that is not within his control. Overall I received awesome customer service, THANK you for your patience and kindness. You turned a potentially frustrating situation into a great experience! Taking the time to maintain a positive attitude and going above and beyond are hallmarks of top-tier service. I absolutely recommend Aiello Home Services.
Lost heat during the recent snowstorm. This was our first time contacting Aiello to come out and service our system. Aaron J was our technician. He arrived ahead of schedule, was very personable and professional. He diagnosed the issue with our boiler and was able to repair it in the same day. We are very happy with the service we received from Aaron and the customer service at Aiello. We plan to use them in the future for our home heating services.
Early in the morning, February 12, 2026 a snow plow was going down my street after an ice storm, lost control and took the power pole down and smashed it into bits pulling the wires away from my house and snapping the conduit. I was told by every source that I needed to contact on electrical contractor to have that portion repaired once they put in a new pole and re-hung the wires. I called Aiello, and was told they would dispatch a crew immediately.Two men were dispatched and arrived very quickly. They did excellent work, kept me in the loop, and worked and very cold conditions.The end result is I now have power restored to my house. Thank you very much to Zach and Nathan.
Well, I do not know where to begin with this, I said that I probably would not leave somewhat of a negative review and try to keep things positive, but this really bothered me now for a good day. We chose them through the Internet, and we decided to give them a chance and have them come out and right off the bat on the phone we were told there was going to be a $99 charge for them just to step foot into the home basically is what it should have said so we said no problem. So, the problem we had was with one of our dishwashers sad to say we knew what the problem was and basically had a good idea of what needed to be replaced but we could not do it due to our health. We wound up taking photos of everything just for ourselves to have on file when we did call, we kindly let them know that it was basically the main water hose that we could see and possibly the plastic drain hose. Upon arrival they came in to look to assess this and said we can only replace the water feed line only and not the plastic one, I asked why he said we do not carry these on the truck, and it couldn’t be done, which makes no sense at all. The water line had a connection where it was leaking right out of it but did not even choose to look at that or even mention to replace it. We bought both hoses brand new for $36, they wanted to fix one without pulling the unit out and said you would be looking at $640 to repair this, and I asked on the other hose and he said first it could not be done because they do not have it and we asked ok can you do it, then he said you will be looking at over $1100 for us to pull it out and do it, so right then and there I said I can get a brand-new dishwasher and brand-new hoses delivered and installed with a 5-year warranty from Lowe’s or Home Depot and they will remove the old one for less money. I just do not understand how someone can charge a person that much money for a job that is 20 minutes tops. We decided to call the company back and we got a totally different answer, basically I was told on the phone they do not replace that in case we break something, then we are responsible, well what if you broke the main water one, just makes no sense in any way. So moving forward we called another company and they arrived with in 30 minutes, they did not charge a fee to just walk in the door and the owner said wow when I told him the story and said I can have everything done for you in 30 minutes and he said we would be looking at 75$ seeing as we had all the hoses and connectors, well they got the job and they did it in 20 minutes and said just give us $50 for the services rendered. We provided a photo to show you the estimate and as well as the piece that was no good and was replaced as well as new hoses. We will never mention this place to anyone ever, they basically wasted my time and took $99 for nothing (very awful to do to people on fixed incomes) especially disabled ones.
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21 N Plains Industrial Rd unit C · Wallingford, CT 06492 · United States
600 Old County Cir · Windsor Locks, CT 06096 · United States
