Advance Appliance Services

Called and explained dryer had a D80 fault (moisture sensor). He claimed to know what it was and came over same day and quote was reasonable. However, the tech who showed up was very old and I reminded him of the fault code and he seemed uninterested and headed inside. An hour went by with no word and he walks out of the house without saying anything. I approached him and asked if everything is good now and he states the dryer is getting no heat and he thinks the problem is something else. I explained my wife just used the dryer an hour prior and had heat, and that he must of done something to cause it. He denied it, and when I asked if the D80 fault was repaired he just stated, you have no heat, and then proceeded to tell me how to replace the part he thinks is bad. What?! After he left we turned on the dryer and it had heat. What in the world?! This company is incompetent. Do not use. Update: YouTube and my time fixed the dryer. Apparently the company chooses to berate unsatisfied customers who choose to pay for a service and then get told to fix it yourself, and if you can't repair it you have no worth. Genuinely concerned for their customers. Disappointed to have a bad experience, ymmv.

I have not had any work done by Advance Appliance Services yet. However, I called today to ask about an estimate to come out and look at my dishwasher for an issue that has only happened once. They gave me a quick estimate for a diagnosis, but also asked what was wrong and gave me advice on what it probably was and then they let me know that I probably had a part that got stuck on something in my dishwasher and I probably don’t need their services right now. I really appreciated this advice that has saved me some money and I will remember the excellent customer service when I do need repairs.

This 5 star rating is well deserved. In July of 2017 I purchased a washer here, and was so happy with it that a few months later I purchased a dryer as well. Both have worked great, and I have been extremely happy with them. After almost daily use they have been through their paces and held up admirably. A couple of days ago the washer had a problem .. wouldn't go into the spin cycle .. ( made a horrid noise ) I scheduled a repair and am pleased to say it was taken care of quickly and at a very reasonable cost ! It now purrs like a kitten .. Once again.. the 5 star rating is well deserved ! As long as they are in business, this is where I will be headed when the need arises. I can confidently and highly recommend this shop !