Adams

Last time a technician came out they didn't let me know they were here. I wasn't able to talk with them which led to me being frustrated with the whole situation. When I expressed this to the scheduling representative, she made sure the technician knew I wanted to talk with them regarding my generator. Aidan listened to my concerns and diagnosed the problems. He replaced the battery and ordered a new exercise switch. I am pleased with Aidan's professionalism and resolution of the issues.

I had an emergency with my generac, it didnt want to start. So I called the company that I usually use and found out they fired the one guy that knew how to fix these. So they gave me some numbers to call, since they knew that I live solely on solar and needed my generator to power up my batteries. When I finally got to adams, because I had a list of numbers, they were the only ones that would come out in the evening to help me. Justin called me to let me know when he was leaving and asked me specific questions about the generator. He was a life saver because living off grid with no power could of made things much worse with the water pipes. Justin showed up and didnt dilly dally and knew exactly what was going on and fixed it and ran it to make sure it was right. He was very nice and didnt mind this chatty Kathy talking to him asking him questions. Justin was very knowledgeable and had everything right there that he needed on his truck, no chasing parts. I would definitely recommend Justin coming out to help get you your generac running. On a side note, I have 3 big dogs, they loved him! So if you wonder if hes a good guy or not, my dogs say he is! I would have him back out here without a doubt! Thank you very much Justin for braving the subzero temps to get my house powered back up! Sincerely, Veronica Green