AA Quick Plumbing And Sewer

We are having a very bad experience with this plumbing company. The first plumber not only failed to identify the real issue with our bathroom faucet system — he actually damaged it, which caused a leak that went down into our basement and led to a repair bill of $778.93. When their second plumber came, he confirmed in text messages that their previous plumber had damaged the faucet. Instead of consulting us, he replaced the entire system with a commercial-type faucet (the kind you usually see in gyms), which does not work for us at all. The water flow can’t be adjusted properly — it’s either too weak and cold or way too strong. Because of this, we’ll eventually have to pay again to replace it with a proper home system. To make matters worse, their second plumber threw away our expensive shower head without asking, and after the first visit, the bathtub drainage got clogged, forcing us to call and pay another plumber to fix it. Even though the leak and damages were entirely caused by their first plumber’s poor work, the company refuses to reimburse us for the basement repairs. They claim that we are “even” because they replaced the faucet — but that replacement was not what we wanted, does not work properly, and was never discussed with us. I have text message screenshots from their own second plumber confirming that the first one caused the damage. I have been trying to resolve this issue and get them to pay the basement repair bill since October 7, but instead of resolving the matter properly, they insisted that replacing the faucet settled everything. This whole situation has been frustrating, costly, and disappointing. I would strongly caution anyone before using this company. I am now preparing to file a formal complaint with the state licensing authorities and to pursue this matter further in small claims court. Update: That’s quite a misleading response from AA Quick Plumbing And Sewer. I already reached out multiple times over the past three weeks — by phone and email — before posting this review. Rick has my direct contact information and full documentation, including invoices and text messages from his own technician confirming that their first plumber caused the leak. Despite this, the company has not resolved the matter properly. I’ve filed a formal complaint with the Better Business Bureau, where the company is accredited, and will continue pursuing this until it’s properly resolved.