A + Hardwood Floors

A+ hardwoods did a fantastic job on our 60+ year hardwoods and refinishing them during our home remodel. From my first interaction with Will till the finish, his communication was very clear on what to expect during the project. Rhiannon in the office, was fantastic as well. The crew was friendly and took great care of our house while we were out. Their timeline was exactly what that they projected, allowing us to stay our timeline. I would highly recommend A+ for any of your hardwood needs!

A+ Hardwoods is the name, but C- is the service. We have used A+ Hardoods since 2015 for four different projects, and they used to be great. We recommended them to multiple friends. I guess all good things come to an end... We had A+ refinish our existing oak floors in 2015 with a stain and oil-based polyurethane. We then had them add oak to the kitchen floor, stain, and poly to match. You can't even tell where the new floor starts - the match is perfect. Last year we had them add oak treads to our existing staircase and patch two areas in the existing floor where there were holes from ducts. A+ did this work while we were out of town (planned) since the oil-based poly is very stinky for a long time. When we returned, there was no smell, and the stairs were rough - you could feel the texture of the wood. We brought this to the attention of A+ and they told us that it is normal, but that they would apply an "extra" coat at no charge. They did this, and again it had no significant smell. We let them know that this didn't seem to be oil-based poly, and they gaslighted us saying to us that we didn't know what we were talking about. After pulling teeth, we got a manager on site and they confirmed that it was water based poly rather than oil-based. It didn't match the existing floors and it is less durable. The "fix" suggested by A+ was to "roughen the surface" and apply what we thought was an oil-based poly. The crews came out and scratched up the floors and applied a shellack finish that is verrrry shiny. You can see the swirl marks from the "roughening." The finish is extremely shiny and doesn't come close to matching the existing oil-based poly finish adjacent. It is hard to take pictures that show the scratches and shiny finish. We were tired of the constant crews in our space and the apparent inability to fix the issue, so we settled for a finish that didn't match. Then came the peeling!! About 8 months after installation, the floors peeled when we put down painter's tape for 30 minutes to paint the risers. This does not happen on the oil-based poly original floor. This brought to our attention other areas that are peeling where NO tape was applied. It looks like the "roughening" process didn't work, and the shellack is not sticking to the water-based poly underneath. Needless to say, this is not the finished product that we paid for. The stairs cost over $3,000 so it was not a cheap job. When contacting A+, they first did not return my emails for months until I finally called and got ahold of Heidi at the front desk. Finally, my emails were forwarded to the owner, Brittney Skelton, who responded that she had just bought the company a few months ago and therefore wouldn't honor my warranty. Also, they said that since tape was applied it voided the warranty. If oil-based poly had been put down from the beginning and I applied tape 8 months later, this would not have happened. But if it did, it would be on me. This delaminated because it was a "quick fix" job and the second applied coat is peeling off the second coat, even where no tape was applied. We have asked the owner to make it right, but they have no interest in doing so. Avoid A+ at all costs!