Wizard Werks is listed as a Auto Repair Shop serving Palatine, Illinois. Contact this business for reliable local service, appointment requests, directions, reviews, photos, and profile details.
Got new brakes and rotors, the whole nine yards. Picked up my car and driving home, they were squeaking like crazy. I ended up breaking my foot so I couldnt take the car back immediately… so I had my friend who is a mechanic look... they never greased or lubed the brakes up after changing them. Literally the most important part for a mechanic to do after putting in new brakes, and they didnt do it. Was this on purpose so I would come back? Highly do not recommend.
B
BillMRacing
Dec 26, 2024
★★★★★1.0
STAY AWAY FROM THIS SHOP. Completely scammed and took advantage of my friend (who doesn’t know much about cars) by overcharging a total of 12 hours for what they call a “repair” on a front core support. They keep stating this was a good repair when for that same price a body shop could have swapped the entire radiator support with an OEM part. When complained about the outrageous charge they lied about the story and changed their motive as soon as the money was in their hands. They did an extremely poor quality job using 4 cheap pieces of angle steel and booger welded it to the SUBFRAME. They also mis-diagnosed a bad head gasket on the car wh...STAY AWAY FROM THIS SHOP. Completely scammed and took advantage of my friend (who doesn’t know much about cars) by overcharging a total of 12 hours for what they call a “repair” on a front core support. They keep stating this was a good repair when for that same price a body shop could have swapped the entire radiator support with an OEM part. When complained about the outrageous charge they lied about the story and changed their motive as soon as the money was in their hands. They did an extremely poor quality job using 4 cheap pieces of angle steel and booger welded it to the SUBFRAME. They also mis-diagnosed a bad head gasket on the car which upon pick up was even smoking coolant out the exhaust. They refused to give any credit or refund. Now have to junk the car, out $1,500.00 for entirety of repair that the shop refuses to return. Owner even agrees that the job they did probably wasn’t the best quality and said “do what you gotta do.” Horrible experience. They lie through their teeth to take advantage. Do not get service here.
B
Brendan Cloonan
Sep 2, 2018
★★★★★1.0
Ira is a really nice, friendly, laid back and polite guy, but I cannot recommend this shop and don’t think I will go back to them after the last project I had this shop work on.
I had taken my car to have some electrical aftermarket work done before and this place did a great job with it so naturally I trusted them and came back when I had more work I wanted done to my car, after that project I can’t say that I would recommend this shop because of the way the project was handled and the lack of what I felt would have been proper resolution. So the first project was an aftermarket imported light kit that tied into the headlights and turn sign...Ira is a really nice, friendly, laid back and polite guy, but I cannot recommend this shop and don’t think I will go back to them after the last project I had this shop work on.
I had taken my car to have some electrical aftermarket work done before and this place did a great job with it so naturally I trusted them and came back when I had more work I wanted done to my car, after that project I can’t say that I would recommend this shop because of the way the project was handled and the lack of what I felt would have been proper resolution. So the first project was an aftermarket imported light kit that tied into the headlights and turn signals; as I said they did a great job with that. I came back to this shop with rear end lighting upgrades that included 2 kits that tied into power, ground and brake lights. Now Ira is awesome in that he will sit down with you and talk about the project with you and what you want and how to in theory make it all work, which is great! The reasons I cannot recommend this shop anymore are because there was part of the project that I was told would be done but wasn’t and my new car was returned to me in an unsafe condition that left it not drivable at night and put my car into limp mode, which is the mode a car goes in usually when it detects a major issue and my entire exterior lighting system was malfunctioning. This issue that left my car un-drivable could have been discovered with a simple test drive or brake check as I found the issue by hitting my brakes in my driveway with someone looking at the lights. I removed one of my tail lights to see what was going on and found a wiring nightmare that looked like a mess (picture included)
I had to undo all the work I just paid for myself and put it all back to stock and disconnect the kits then take my car to another independent shop that charged me just $3 more than action auto sports to diagnose what was wrong, remove all the work I just paid for as none it was salvageable or wired properly and install the kits correctly, cleanly and safely as well as offer me a free loaner car while they worked on mine. I called Ira and told him what happened and when I asked for a refund as I paid for nothing essentially all that was offered was a free oil change for my car only. I do my own oil changes so I couldn’t even give the free oil change to a friend in need. I called Ira back and was told that a refund was not a possibility and that I could bring the car back to action auto sports and it could be worked on again and made right and that he would do what we agreed upon but wasn’t done. I insisted on a refund as I felt that was what was right and honestly the damage was done in my mind; I didn’t want this shop to put me out of my car for another day and didn’t trust them to keep working on it.
So in the end: my car was returned to me in worse condition than I gave it to the shop in, I paid hundreds of dollars for this shop to hack up my cars wiring and not do what they said they would, and then had to undo all the work myself just to I could drive my car safely to another shop and have it done right. And when I called for a refund I was politely and respectfully (emphasis on that, Ira was polite, respectful and friendly through the entire ordeal) told my options were: 1) let us keep trying till it works, 2) I’ll give you a free oil change or work valued at the cost of a free oil change, 3) I can just eat the cost and move on with life. I had to take option 3 and write this review as I told Ira, this whole deal just “left a bad taste in my mouth”. I feel it wasn’t handled correctly from a logical standpoint and I paid the price for it in the end.
F
Froylan Ibarra
Dec 30, 2024
★★★★★5.0
I've taken several different vehicles to this shop because of the great service they provide. How quickly they diagnose and fix any issues the vehicles have. The price, and most of all because they treat you fairly and like family. Keep up the great work you guys do there. Highly recommend this shop.
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