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Sierra
Feb 23, 2026
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5.0
Colton was absolutely AMAZING! He showed up so quick and was so polite. He fixed everything super fast and did an amazing job doing so. If we ever need services again we will be requesting Colton.
About this business
White Plumbing Co Inc offers drain cleaning, leak repair, water heater repair, and pipe repair in Springfield. Professional plumber services with reliable results. Contact for expert service today.
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3.7
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3 reviews
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Levi Felton
Jan 14, 2026
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1.0
When I called, I spoke to Ross and I explained to him that there was a suspected gas leak. I was told at that time that there would be a $59 service call fee that would be waived if they performed any repairs. Billy got here and explained that there was a gas leak and that he'd need to do a bubble test which runs $353.82. In case your wondering what a bubble test is, it's where they spray soapy water on your gas lines and look for bubbles which indicates a gas leak. It was a lot to swallow, but I agreed to let him do that with his assurance that it includes fixing the leak. Bear in mind, the only reason I agreed to that crazy amount was... When I called, I spoke to Ross and I explained to him that there was a suspected gas leak. I was told at that time that there would be a $59 service call fee that would be waived if they performed any repairs. Billy got here and explained that there was a gas leak and that he'd need to do a bubble test which runs $353.82. In case your wondering what a bubble test is, it's where they spray soapy water on your gas lines and look for bubbles which indicates a gas leak. It was a lot to swallow, but I agreed to let him do that with his assurance that it includes fixing the leak. Bear in mind, the only reason I agreed to that crazy amount was because I thought my wife would have a greater peace of mind knowing that "a professional" did the work. But, the irony is that the word "professional" doesn't indicate a skill level. Rather, it's only defined as someone who does what they do as a profession instead of for a hobby. In other words, anyone who is paid for what they do is a professional, regardless of the quality of their work. I digress, Billy quickly found the leak coming from the shutoff valve in under 3 minutes. His "specialized tool" was a spray bottle with water and a little Dawn dish soap or the equivalent. He then proceeds to tell me that the valve would be an additional $283 because it wasn't a "simple repair" but instead involved replacing parts. Bear in mind, that the valve costs less than $25 almost everywhere. He offered to call the office to see if they would "work with me" to which they knocked the total down to $530-ish to replace the valve. I opted to reluctantly pay the $353.82 and bid Billy a nice day. Ross should have told me that there was an astronomical price to spray soapy water when I was agreeing to the service call. It would have saved us all some time and me a lot of money. This should be part of the diagnosis NOT a charge for service. Because a service charge results in something getting fixed. Billy fixed nothing. I should have been charged $59 for the nothing that got serviced, NOT $353.82. He was here for less than 30 minutes. If you want to use the company for whatever reason, MAKE SURE you have them tell you the ACTUAL price of a diagnosis before you agree to them coming out. My loss, your gain. Hopefully, I've saved someone the money and pain from working with this company. Granted, I'm a pretty capable person. So, if you don't know your way around plumbing, don't attempt fixing it yourself. Pay White Plumbing Co over $600 to change your valve or better yet, find a more reasonable plumber. However, for me, that evening I went to Menards and bought a gas shutoff valve, a 3 inch long 1/2" pipe and a roll of yellow silicone tape for gas, all for $11.18. Maybe 20 minutes and I had it fixed. I guess I paid $353.82 for a lesson learned and an embarrassing story. Hope you enjoyed it and learned something at my expense.
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Matt Patey
Feb 10, 2026
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5.0
Colten nettles was our tech he showed up at exact time the appointment was scheduled. He communicated clearly and hit key points so that I could understand. We purchased a water softener and a filtration system. Clean and fully functioning once the job was completed. Very happy with the price, quality and professionalism!
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