Ken D
I’ve been dealing with damage caused by a collision with a turkey nearly a year ago and I was hoping that I could rate this business a five star, however, they apparently did not want to do business with me since I have Progressive for insurance. My first contact was with Jim, who advised that they don’t work with Progressive, however, they could still help. “Go to Moody’s and get an estimate and we’ll take a look at it”. Well, I had already received one directly from the insurance company and Jim asked me to send it to him to review. Fast forward to multiple calls and emails to Jim requesting updates…I kept getting the same response, “I ha... I’ve been dealing with damage caused by a collision with a turkey nearly a year ago and I was hoping that I could rate this business a five star, however, they apparently did not want to do business with me since I have Progressive for insurance. My first contact was with Jim, who advised that they don’t work with Progressive, however, they could still help. “Go to Moody’s and get an estimate and we’ll take a look at it”. Well, I had already received one directly from the insurance company and Jim asked me to send it to him to review. Fast forward to multiple calls and emails to Jim requesting updates…I kept getting the same response, “I haven’t heard back from Progressive”. This went on for at least a couple of months and to the point that Jim stopped responding to my calls and emails. I decided it was time to go higher up and emailed the owner, Tony, and advised him of the situation. His response was that he will look in to it and let me know. Again, several days turned into weeks, with me following up a couple of times to Tony, only to get crickets for a response. I guess if you have insurance that they decide they don’t want to work with, then they also decide they don’t want or need your business as well and you’re out of luck. Thanks for the lack of help in this matter and I will NOT be recommending Bernatche Auto Body to anyone I know. Off to Moody’s on Monday to actually get repairs completed.