Viking And SubZero Appliance Repair Service

Extremely helpful

Very responsive and efficient- very nice guys who did work - they fixed it but when there was still an issue they quickly diagnosed. I would recommend them highly to anyone

The actual service by the technician was quite good. The service department needs to tighten up on it's reservation procedures. I accepted an e-reservation only to have them cancel it without telling me. I only learned of this after I called, on the day of the reservation to re-confirm, thus screwing up my day.

I was looking for reliable technicians and thought this was a good company. They repaired my refrigerator, but it only worked for a week. I tried calling them for two days, and no one answered. Eventually, I called another company. A certified technician came, installed a new part, and it turned out that the previous company had used a non-original part. Be careful — these are scammers.

This was one of the worst service experiences I’ve ever had. I paid a cash prepayment for refrigerator parts and waited almost THREE weeks for a technician to return. When he finally showed up, he installed a fan that was clearly NOT original. When I questioned it, he immediately pushed all responsibility onto ‘management’ and refused to explain anything. I still closed the job and paid the remaining amount in cash — a total of $975 — and asked for a receipt for the parts and labor. He promised the receipt would be emailed. He walked out the door and never sent anything. No receipt. No documentation. No confirmation. Nothing. So now I’m left without original parts, without proof of payment, and without any response from management. They simply ignored the situation. This company takes your money, installs questionable parts, disappears, and refuses to provide basic documentation. Be extremely careful — double-check everything, demand receipts BEFORE paying, and avoid cash with them at all costs