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Unique Repair Services is a full-service appliance repair business serving Des Plaines, IL, and multiple states in the Midwest including Illinois, Wisconsin, Michigan, Indiana, and Minnesota. Unique Repair Services provides core services such as washer repair, dryer repair, dishwasher repair, refrigerator repair, oven repair, cooktop repair, microwave repair, and appliance maintenance. The business features factory-authorized technicians certified for Samsung, Electrolux, and Frigidaire appliances. Unique Repair Services operates with trained, background-checked technicians and offers same-day service availability in many areas.
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We couldn't be happier with the repair service on our fridge from Herbert L. He was kind, courteous, experienced and knowledgeable. He explained the problem and what he was doing to address it very clearly. He came prepared with the replacement parts we needed, and got the job done quickly. On top of all that, he is a friendly and interesting person to be around. Thanks so much for getting our ice maker working again!
My stove has been out for three weeks. The earliest Unique could come for a warranty repair was three weeks out. The appointment was moved twice. Tech was pleasant enough, but came Friday with no parts. I was told he would be coming back Tuesday at 8am. Unique Repair called today saying that this repair takes two people and they only have one. I would have to call the manufacturer again because they could not complete the ticket. Seriously?!? It took more than three weeks for that result? I would NOT recommend this company.
I have a dryer that is not working properly. I have owned the dryer for less than a year. I reported the problem, early August. I was told the first available technician could not come until September 3rd. Less than ideal however I understand that there was a holiday and people are busy. I marked the day off work to be here and I just received a text message that the appointment needs to be rescheduled to the next available of September 11Th. The company made zero efforts to get someone out here quicker. I feel that I was definitely patient waiting almost a month for a technician. Terrible customer service. I do not recommend using this com... I have a dryer that is not working properly. I have owned the dryer for less than a year. I reported the problem, early August. I was told the first available technician could not come until September 3rd. Less than ideal however I understand that there was a holiday and people are busy. I marked the day off work to be here and I just received a text message that the appointment needs to be rescheduled to the next available of September 11Th. The company made zero efforts to get someone out here quicker. I feel that I was definitely patient waiting almost a month for a technician. Terrible customer service. I do not recommend using this company.
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