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Turnpike Appliance is a full-service appliance repair business serving St. James, New York. Turnpike Appliance provides repair services for commercial equipment in restaurants and specializes in Pacojet appliance repairs as an authorized service center for over 25 years. Turnpike Appliance stocks every Pacojet part to complete repairs promptly, supporting Long Island and nearby areas including Manhattan and Westchester.
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SCOTT IS AWESOME! I sent my PacoJet ice cream machine in for repairs and they did an amazing job. And I live over a thousand miles away. I wouldn’t trust anyone else with my restaurant equipment except these guys. Excellent customer service and turnaround time. Highly recommend.
Great customer service. Over the past 12 years I've had Scott repair many pacojets for me. Service is quick when I have to send one in and they come back humming like new. I also appreciate how Scott always takes the time to answer my questions, and in 12 years I've never even had a call that was not pleasent no matter who I spoke to. I'm sorry I haven't reviewed sooner.
I have never been treated so badly. I entered the store, waited for a few minutes while the woman was chatting and laughing. She clearly saw me and never came up until the person she was talking to told her go help the person up in front (he was not an employee there). She was short, condescending and rude to me. She had something I needed because she said they had it in stock and she wouldn't sell it to me unless she could see what it was for. She wanted to be able to look at it and charge me a service call and install for something that did not need her to touch anything. All she needed to do was get the items I needed from the back and bri... I have never been treated so badly. I entered the store, waited for a few minutes while the woman was chatting and laughing. She clearly saw me and never came up until the person she was talking to told her go help the person up in front (he was not an employee there). She was short, condescending and rude to me. She had something I needed because she said they had it in stock and she wouldn't sell it to me unless she could see what it was for. She wanted to be able to look at it and charge me a service call and install for something that did not need her to touch anything. All she needed to do was get the items I needed from the back and bring it to the front so I can pay for it and be on my way. She knew exactly what it was for because she looked it up on the computer and that was exactly what I needed them for. Who does that? It's not her business to touch anything of my. Her job was to sell me what I came in for. The name of this place was given to me from the makers of Razor. I was told by them that this place had the batteries I needed. She just chose not to sell them to me. Her words- "I can't help you unless you bring the scooter back to me while rolling her eyes. "She's a dark souled person." Before I left i said clearly, So you're not going to sell me the batteries I need for the scooter even though you have them in stock? She said NO. I then said WOW! You are rude, mean & nasty. I can't believe a business would not sell me something that they actually have in stock. I will never step foot in this place again and I left. Razor was notified about the incident. BAD BUSINESS In response to reply. They were absolutely not knockoffs and that was an insult to me. I'm not a crooked person. The photos I took were of the exact batteries I needed. They were hand printed with original stickers from the factory when the scooter was built and confirmed by Razor themselves. In response to not charging she told me it was $50 fee to look at it plus the price of the batteries. She told me that you have them and the total would be in the range of $100-$120 (it was a quote from her) because she would put them in that I can't which was where everything went downhill. I had all the information she needed and she was not happy because they were pictures. It wasn't good enough for her. I'm very sorry you feel that way but I was the one that was mistreated not her. I believe in treating people the way I would want to be treated, with a smile and a positive attitude which I did not get from our encounter. If she would have said she didn't have the batteries all would have been good, I would have thanked her and been on my way. The FedEx guy was the one that told her to go help me. She didn't come running to me. He was such a sweet man and said you go help her. I am sure you have cameras in your store. I would be happy to chat with you if you would like closure. Thank you.
Called Scott upon recommendation about a PacoJet issue I was having. He quickly diagnosed the problem and stayed on the phone with me to get it fixed. Truly amazing service and a great guy. Really appreciate his help and he will be the first person I call with any issues down the road!
Precise, honest, reliable, went out of their way to find a piece I needed for my vacuum… I was in and out in two minutes, communication via phone was excellent! Thank you, thank you thank you!!
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