John Austin
On 10/9/23 I purchased 2 cartons of the Brookstone Shoreline corner rocks to go with the 8 cartons of flat rock they sold me a week prior. When I picked up the corners, the kid in the loading yard took two cartons, climb precariously upon a pile of weathered boxes, and transferred the corners from a large crate about 8' high up, into two smaller cartons. He placed them in my truck and I left. A few days later, my rock guy calls me and tells me I have way too many thin corner pieces and not very many thick corner pieces. So, today on 10/30/23, I called and spoke with Shannon and she told me that was impossible to have too many of one kind bec... On 10/9/23 I purchased 2 cartons of the Brookstone Shoreline corner rocks to go with the 8 cartons of flat rock they sold me a week prior. When I picked up the corners, the kid in the loading yard took two cartons, climb precariously upon a pile of weathered boxes, and transferred the corners from a large crate about 8' high up, into two smaller cartons. He placed them in my truck and I left. A few days later, my rock guy calls me and tells me I have way too many thin corner pieces and not very many thick corner pieces. So, today on 10/30/23, I called and spoke with Shannon and she told me that was impossible to have too many of one kind because the factory packs the cartons, not them. Even after I told her I physically watched her guy in the yard do just that, she still argued. I finally told her to just sell me two more cartons and that should get me enough of the larger corner pieces. She said she'd have them ready when I arrived. When I picked them up, I spoke with another lady who was very short, not really rude, just zero personality. I paid another $183.22 for two more cartons, the yard guy put the cartons in my trunk, and I went back to the office. When I parked, I decided to look at what they gave me. This time I had two full cartons of only the thick corner pieces. (Remember, Shannon told me the factory packs them with the correct ratio of thin to thick....) After seeing this, I called back and told the lady there what all had happened up until now. She asked me what I wanted to do about it and I told her that at the very least I wanted to bring back a carton of the thick pieces, since now I had way too many, and get a refund. She allowed me to do it, but wasn't happy. When I took them back, I even asked her if she wanted to come see the cartons so I could show her what I meant and prove I wasn't just trying to get over on them, but she wouldn't even acknowledge me. My review..... buy from another place.