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TruPro is a mold remediation business serving Northeast Pennsylvania and Central Virginia. TruPro provides mold removal and testing services designed to protect homes from mold damage. The business offers thorough and effective mold remediation solutions, including service mold removal and testing to identify and address mold issues promptly. TruPro emphasizes fast and professional service to ensure a safe and healthy living environment. TruPro operates with verified contact availability and maintains an online presence showcasing its mold remediation expertise.
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We called TruPro to do mold remediation in an entire house we purchased. The workers that came out were very friendly and did a great job. We couldn’t be happier. I thought the price was very reasonable and everyone from start to finish did a thorough job.
I paid for them to go into a house to do testing. I did not live at this house but had it court ordered that the whole house should be tested. When they went out, the tenants refused then access to a location that needed to be tested. They did not call to let me know or anything and proceeded with the tests. Had they, I would have told them not to complete the service as I will now have to have someone go back out and will now have to pay another control sample. The only reason I realized they didn’t get all locations is because I saw an error on the invoice. They never mentioned it or brought it up to me at all. As the paying customer I s... I paid for them to go into a house to do testing. I did not live at this house but had it court ordered that the whole house should be tested. When they went out, the tenants refused then access to a location that needed to be tested. They did not call to let me know or anything and proceeded with the tests. Had they, I would have told them not to complete the service as I will now have to have someone go back out and will now have to pay another control sample. The only reason I realized they didn’t get all locations is because I saw an error on the invoice. They never mentioned it or brought it up to me at all. As the paying customer I should have been notified immediately of any issues and wasn’t. The lady I’ve talked to the whole time has a nasty attitude every time I talk to her and has very poor customer service.
Tru Pro helped us out with some serious refurbishment in our home. Our expectations were met, their professionalism was noteworthy from start-to-finish, and we feel very comfortable recommending their service to others.
Very happy with their thorough mold remediation job and testing, and their prompt response. Very easy to deal with. Only gave 3 stars because the build back was not as good. They did not replace the trim so the corners were square and they didn't cleaned up all the dust they produced, nor put the furniture back that was moved.
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