True Comfort Heat and Air, LLC is a veteran-owned HVAC business serving Maryville, Alcoa, and the greater East Tennessee region including Blount, Knox, Loudon, Sevier, and Anderson counties. True Comfort Heat and Air provides comprehensive HVAC services including installation, repair, and maintenance of heating and cooling systems for both residential and commercial customers. True Comfort Heat and Air, LLC also offers professional air duct cleaning and indoor air quality solutions.
Plumber
Services
Services and categories listed for this business.
PlumberHVAC InstallationHVAC RepairHVAC Maintenance & Tune-UpsAir Conditioning ServicesHeating ServicesDuct CleaningIndoor Air Quality SolutionsCommercial HVAC ServicesResidential HVAC Services24/7 Emergency HVAC Service
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Quick answers from this business profile.
What HVAC services does True Comfort Heat and Air offer?+
True Comfort Heat and Air, LLC offers a full suite of HVAC services including expert installation, precision repair, preventative maintenance, commercial and residential system support, and professional air duct cleaning.
Does True Comfort Heat and Air service both homes and businesses?+
True Comfort Heat and Air, LLC serves both residential and commercial customers throughout East Tennessee, providing HVAC repair, new system installation, and long-term maintenance plans.
Does True Comfort Heat and Air, LLC offer HVAC installation?+
True Comfort Heat and Air, LLC provides professional installation of energy-efficient heating and cooling systems, ensuring units are correctly sized and installed for maximum comfort and utility savings.
Does True Comfort Heat and Air, LLC offer HVAC maintenance plans?+
True Comfort Heat and Air, LLC offers maintenance agreements to help customers keep their HVAC systems running efficiently and reliably.
We are very happy with our service from True Comfort Heat and Air. They came out and got me a quote the same day, answered questions thoroughly when here, and even got under the trailer to inspect duct work when no other companies did. We decided to go with them with to install a new unit and they were patient as we were securing financing as this was unexpected. Installation was done by Hunter and his team and they showed up within time frame and finished the work excellently, explaining what they did after! My grandmother was present for both interactions as well and was very impressed.
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Richard
Dec 23, 2025
★★★★★5.0
I couldn’t be happier with my new A/C heat pump installation. From start to finish, the entire experience was smooth, professional, and far exceeded my expectations. The team arrived right on time, walked me through every step of the process, and treated my home with genuine care.
What impressed me most was their attention to detail. They performed a full assessment of my home, explained why the system they recommended was the best fit, and made sure everything—from the line set to the thermostat—was installed perfectly. The crew worked efficiently but never rushed, and they took the time to answer all my questions in a way that actually made...I couldn’t be happier with my new A/C heat pump installation. From start to finish, the entire experience was smooth, professional, and far exceeded my expectations. The team arrived right on time, walked me through every step of the process, and treated my home with genuine care.
What impressed me most was their attention to detail. They performed a full assessment of my home, explained why the system they recommended was the best fit, and made sure everything—from the line set to the thermostat—was installed perfectly. The crew worked efficiently but never rushed, and they took the time to answer all my questions in a way that actually made sense.
The difference in comfort was immediate. The system runs quietly, heats the house evenly, and the energy efficiency should be noticeable on my utility bill. I also appreciated the thorough testing they did before leaving, making sure the system was dialed in and performing exactly as it should.
If you’re considering a heat pump, I can’t recommend this team highly enough. Professional, knowledgeable, and genuinely committed to doing the job right. This is the kind of service that gives you confidence long after the installers have left
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Diana Martin
Jan 13, 2026
★★★★★5.0
What a great job True Comfort Heat and Air done. Installed whole system. Very professional and helpful. Made sure I knew how to work the new thermostat before they left. They also put my new filter in for me because I couldn't reach it. Kind and thoughtful.
You must check them out !!!! They will definitely take care of your needs.
K
Kurt DeKuehn
Nov 19, 2025
★★★★★5.0
Five stars are simply not enough for True Comport Heat and Air. They're the definition of professionalism, ethical, and outstanding service. I had been dealing with an issue since July 7, 2025 with my evaporator coil dripping and no one could figure it out. During this time, I had a new evaporator coil, & plenum installed. We tried non-restrictive filters, I bought a dehumidifier and nothing worked. I decided that it was time since the company I was using had no clue of what was going on. It was truly a complicated issue. So, on Tuesday, September 17, 2025 I decided that I needed someone who was an American Standard dealer with field service...Five stars are simply not enough for True Comport Heat and Air. They're the definition of professionalism, ethical, and outstanding service. I had been dealing with an issue since July 7, 2025 with my evaporator coil dripping and no one could figure it out. During this time, I had a new evaporator coil, & plenum installed. We tried non-restrictive filters, I bought a dehumidifier and nothing worked. I decided that it was time since the company I was using had no clue of what was going on. It was truly a complicated issue. So, on Tuesday, September 17, 2025 I decided that I needed someone who was an American Standard dealer with field service technicians that they might contact with this unique complicated situation and who stood out with positive reviews. I called True Comfort Heat and Air and spoke with Alyssa explaining my situation. She was very understanding and connected me to James who's the owner. James was very professional, personable and knowledgeable. It was obvious to me that I had found exactly who I needed to tackle such a difficult job. Since I had been using another company since July, James was careful to agree to such a job due to concerns regarding the ethics of me having used another company over the last 2 months, in which I was immediately impressed. I gave him some time to think on it and called back and had an appointment made for Tuesday September 23, 2025 in which he agreed to tackle the problem. James was punctual, very knowledgeable and listened to my concerns and observed my assessment data and what had been done so far. I can say that without a shadow of doubt that this young man knows his business. He performed thorough testing and gathered his assessment data to relay to his American Standard field technician. Thursday September 23, Alyssa texted me confirming that James would be able to come back on Monday the 29th. James showed up with Hunter, another technician who also possessed excellent knowledge, and after going over with me their plan to check the sub heat/sub cool insuring the system had the correct freon charge, and spray down the new evaporator coil with a dry cleaning foam, that might possibly have an oil residue preventing the water from running down the fins to the pan and, causing it to drip into the plenum. These two gentlemen were an example of perfection at their job and genuinely serious about turning over every stone to figure out this issue. I'm very happy to say that as of today, Saturday October 4, 2025 there has not been one drop in either pan. This is the first time since July that I've gone 4 days without a single drip! James has stayed up with the situation and I have been texting him daily letting him know the status. So, with all that said, I would hands down highly recommend True Comfort Heat and Air, especially if you want individuals who run their company with unwavering integrity, honest pricing, transparency and high professional standards.
I have been very impressed with True Comfort Heat and Air. James along with his crew have shown nothing but professionalism, expertise, punctuality, along with excellent communication. James along with his technicians, are courteous, knowledgeable, and explain in detail what they are doing and what they believe through the appropriate assessment and diagnostic testing should be done in order to repair the system. I have been dealing with a situation that no one else has been able to figure out since July 7, 2025. James has worked very hard along with his technicians performing the appropriate assessment and diagnostics while working closely with his American Standard field representative in order to troubleshoot a difficult situation. On November 4, 2025, he sent Hunter and Micah out who replaced the return duct that had been installed with the system that was too small with a 14" metal duct to decrease the static pressure. Both technicians did an excellent job with uninstalling the smaller duct and custom fitting the new metal duct that was 2" larger. I most definitely recommend this company.
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