Total appliance service inc. is listed as a Small Appliance Repair Service serving Centerville, Utah. Contact this business for reliable local service, appointment requests, directions, reviews, photos, and profile details.
I had Total Appliance Service Inc. Assigned though my home warranty for my water heater. I had read these reviews and was a bit nervous to have them at my home. The initial diagnosis took a little longer than I had hoped for. I called the office and the girl explained she wanted a properly qualified tech to come and that was the soonest day. I accepted. They arrived on time as scheduled. The tech Jason, put booties on the make sure as to not track anything on my floors. He did his diagnosis and discovered a leak, advising I needed a new water heater. This was a Friday late afternoon. He explained he needed to get authorization from the warran...I had Total Appliance Service Inc. Assigned though my home warranty for my water heater. I had read these reviews and was a bit nervous to have them at my home. The initial diagnosis took a little longer than I had hoped for. I called the office and the girl explained she wanted a properly qualified tech to come and that was the soonest day. I accepted. They arrived on time as scheduled. The tech Jason, put booties on the make sure as to not track anything on my floors. He did his diagnosis and discovered a leak, advising I needed a new water heater. This was a Friday late afternoon. He explained he needed to get authorization from the warranty company be reassured me they had the water heater in stock and would be able to replace it the following week. That Monday the warranty company advised me of the portion of out of pocket expenses that would be expected. I questioned some so I called Total Appliance Services. The individuals that could provide me answers were in a meeting but I was promised a call back before the end of the day. Less than an hour later the OWNER called and we when over all the expenses and made adjustments as needed. The next day they showed up and replaced my water heater. He was about 30 minutes outside of his time framed but did call and provide clear expectations.
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Sam D
Mar 14, 2020
★★★★★1.0
Blames customers and frequently missed appointments. - They looked at, but never fixed our dryer. They never scheduled a follow up to install working parts so I rescheduled a follow up on December 23 -they never showed; Again rescheduled on December 26 they never showed again! They blame Best Buy; I talked to Total Appliance directly about finishing the repair, and as usual they lied that they would come on Jan 3; On Jan 3 I called and Talked with Total Appliance directly They told me I had a cash out offer that I did not accept from Best Buy so as expected, and as usual - no repairs are happening from this company! They refused to function...Blames customers and frequently missed appointments. - They looked at, but never fixed our dryer. They never scheduled a follow up to install working parts so I rescheduled a follow up on December 23 -they never showed; Again rescheduled on December 26 they never showed again! They blame Best Buy; I talked to Total Appliance directly about finishing the repair, and as usual they lied that they would come on Jan 3; On Jan 3 I called and Talked with Total Appliance directly They told me I had a cash out offer that I did not accept from Best Buy so as expected, and as usual - no repairs are happening from this company! They refused to function as a service company! All in all, after months without a working dryer, I was forced into accepting a replacement from Best Buy.
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Rob Darenger
Jun 26, 2022
★★★★★1.0
This company was assigned through the home warranty. Dishwasher kept tripping the breaker 20 minutes into the cycle. Repairman never tested it, only said it needed a new jet pump. Jet pump was installed a week later. However, the problem persisted. Two weeks after installation, the jet pump had sagged off its support bracket causing a leak and damaging my basement ceiling. I then had to call my warranty service back who decided to send out the same person who didn’t know what he was doing. He ran the test cycle for 2 minutes and said the dishwasher was fine even though it keeps tripping the breaker. Not sure how that’s possible since it trips...This company was assigned through the home warranty. Dishwasher kept tripping the breaker 20 minutes into the cycle. Repairman never tested it, only said it needed a new jet pump. Jet pump was installed a week later. However, the problem persisted. Two weeks after installation, the jet pump had sagged off its support bracket causing a leak and damaging my basement ceiling. I then had to call my warranty service back who decided to send out the same person who didn’t know what he was doing. He ran the test cycle for 2 minutes and said the dishwasher was fine even though it keeps tripping the breaker. Not sure how that’s possible since it trips the breaker on 3 separate outlets connected to different breakers. However, because he did not know what he was doing, my warranty provider made me hire an electrician just to confirm there was not an electrical issue with the house. I called the electrician who confirmed there is no electrical issue with the house and that dishwasher is the problem. So now I’m having to work with the warranty provider to hopefully send a different company out that’s competent. If this company is assigned to you, demand a different company. On the positive side, the company was on time and easy to reach
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