The Fix in The Mall in Columbia earned this badge because its RepairHit profile has complete information that helps customers understand the business before contacting it.
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Overview
About this business
The Fix in The Mall in Columbia is a specialized device repair business serving Columbia, MD. The Fix in The Mall in Columbia provides core services such as iPhone repair, tablet repair, computer repair, and game console repair. The Fix in The Mall in Columbia also offers specialized services including screen replacements, battery replacements, charging port repairs, and hardware fixes for phones, tablets, laptops, and gaming consoles.
Mobile Phone Repair Shop
Services
Services and categories listed for this business.
iPhone RepairTablet RepairComputer RepairGame Console RepairScreen ReplacementBattery ReplacementCharging Port Repair
I took my MacBook Pro in because the screen wouldn’t open. They fixed that, but as soon as I got the laptop back, a brand-new problem showed up that it NEVER had before. The screen now has a huge black line running through it, and it glitches so hard the whole laptop freezes. It’s basically unusable. I even added a photo so people can see how bad it looks.
I already paid $370, and when I went back to ask what happened, they refused to take any responsibility. They kept trying to convince me it wasn’t their fault, even though this issue started literally the moment I picked it up. Then they tried to charge me another $200 to “fix” the damage...I took my MacBook Pro in because the screen wouldn’t open. They fixed that, but as soon as I got the laptop back, a brand-new problem showed up that it NEVER had before. The screen now has a huge black line running through it, and it glitches so hard the whole laptop freezes. It’s basically unusable. I even added a photo so people can see how bad it looks.
I already paid $370, and when I went back to ask what happened, they refused to take any responsibility. They kept trying to convince me it wasn’t their fault, even though this issue started literally the moment I picked it up. Then they tried to charge me another $200 to “fix” the damage that clearly happened after their repair.
To make it worse, they started avoiding me. I called multiple times, and they wouldn’t answer or call back. It felt like they were hoping I’d just give up instead of admitting they messed up.
The whole experience was unprofessional, dismissive, and honestly just disappointing.
If you care about your device or your money, avoid The Fix Columbia. I really wish I went somewhere else, because now I’m stuck with a laptop in worse condition than when I brought it in.
A
Athena L.
Aug 18, 2025
★★★★★1.0
We had an Apple Watch screen replaced. The replacement screen started popping up less than two weeks after. We went back to get it fixed. The tech put some glue on it. And less than two weeks later, the whole screen popped off.
Update 8/18/25: reached out to the owner a few times; he was slow to reply and after we provided the details he asked for, he stopped replying. Bad customer service on top of shoddy work.
J
Joe Diallo
Jan 10, 2026
★★★★★5.0
Thank you Thomas and the entire staff at The fix. My iPhone had severe water damage to the point where the phone was non responsive. Thomas with his expertise was able to bring the phone back to life and fully operational.
If your phone is broken I highly recommend to check them out. They are professional, friendly, and have great communication.
Thanks once again to the entire staff at The Fix
E
Emma Tunç
Feb 4, 2026
★★★★★5.0
The team here is super knowlegable, friendly and professional. They helped me a lot about many things and they are super understanding. Definitely recommend you all.
Special thanks to Mr. Atilla, Thomas, Nouman and Pradeep! 😎
S
Stella L
Feb 28, 2026
★★★★★5.0
Thought our screens were damaged on our phones, but it turns out it was only the screen protectors.
Employees at the Fix replaced them right away!
Very helpful and nice!
Will definitely come back here if needed.
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