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Overview
About this business
The Custom Shop is a reupholstering business serving Watertown, MA. The Custom Shop provides reupholstering, slipcovers, cushions, window treatments, and fabric services. The Custom Shop features New England's largest designer fabric lending library with thousands of fabrics and leathers updated daily. The business has a family history spanning five generations and is currently women-owned. The Custom Shop offers estimate information and is located at 137 Mt. Auburn Street, Watertown.
Upholstery Shop
Services
Services and categories listed for this business.
Upholstery ShopReupholsteringSlipcoversCustom CushionsWindow TreatmentsFabric Lending LibraryReplace Old Cushion Stuffers
I can’t recommend The Custom Shop enough! Toni is absolutely amazing to work with she truly listens, understands exactly what you need, and delivers beautifully every time. Her craftsmanship and customer care are unmatched. If you need upholstery work done, this is the place to go!
L
Lu
Dec 18, 2025
★★★★★5.0
The Custom Shop is great. They made me a slipcover that is perfect. I mean perfect! The fit is as tight as I had hoped, like the original from Pottery Barn. I could not be happier. The stitcher was extremely good at her craft. Flawless.
From the day I emailed for an estimate, through going to the store to look at fabrics, and then getting the final product —everything was "seamless."
Toni is terrific. It is a well run shop. Go.
K
Ken Raymond
Sep 13, 2025
★★★★★5.0
Toni is a professional...knows fabrics and upholstery., a great eye for detail...and 3rd generation! As an architect, I value detailed communication and follow-thru. You can trust The Custom Shop to deliver....
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