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SYCU Automotive Repair & Restoration, LLC offers engine diagnostics, brake repair, transmission service, and oil change in Hampton. Professional car repair services with reliable results. Contact for expert service today.
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When you have a german performance car, finding a competent mechanic outside of a dealer isn't easy. Conrad did an exceptional job of diagnosing the oil leak and repairing it quickly. He will get all my business from here on out on our autos.
IN A LAWSUIT WITH THIS COMPANY. DO NOT EVER GO HERE. This man stole $4000 of my money, hasn’t paid me back when I have a written confirmation from the shop owner stating that he will pay me back. He took my vehicle in and said it will take 3 weeks. 3 1/2 months later i had to tow my vehicle to a different shop because he didn’t even start working on it. He also lost the keys to my vehicle and never paid me the $150 fee of getting a new key and for mapping the key. This man told constant lies. His name is Conrad. He is a snake and will scam you of your money!! I have all the proof and documentation and current suing him.
The owner Conrad was the most fantastic mechanic I have ever met, and his shop offers amazing customer service! I was on my way to Richmond and my car was in dire need of repairs while on the highway. So we pulled over and found this repair shop open (while other shops were already closed at that time). I explained to Conrad the issues on my car and he went above-and-beyond on what I needed help with. While he was repairing my car on the front left disc pads, he found another issue that was hidden in plain sight (my brake calibrator) and he further explained both issues by showing me 2 comparisons from my car: the damaged parts on my front le... The owner Conrad was the most fantastic mechanic I have ever met, and his shop offers amazing customer service! I was on my way to Richmond and my car was in dire need of repairs while on the highway. So we pulled over and found this repair shop open (while other shops were already closed at that time). I explained to Conrad the issues on my car and he went above-and-beyond on what I needed help with. While he was repairing my car on the front left disc pads, he found another issue that was hidden in plain sight (my brake calibrator) and he further explained both issues by showing me 2 comparisons from my car: the damaged parts on my front left disc and calibrator, and the same parts on the right side. I really appreciate how articulate he was when helping me understand what the issue was, because I had no knowledge of car repairs at all. I also appreciate the timeframe he would complete the repairs, and was able to fulfill the time as promised. I would recommend this auto repair site if you are in need of car repairs, and visual knowledge of why your car is causing a certain issue! Conrad is an awesome mechanic, and fun to talk to! Seriously, this is a good deal for repairs!
Definitely wouldn't recommend this shop to anyone! Worst Mechanic shop I've ever been to. In lawsuit with Conrad now because he totally messed up my car even worse than it was before I took it there and sold another one of my cars without my permission to pay off a debt of his own. Items were stolen out of my cars and wasn't compensated for them either. Very poor customer service!
I called in the morning answered first ring told him I needed an emergency belt change because I had to make a two hour drive! He came to my car which was a Mercedes 2007 e350 and changed my serpentine belt. My belt was shredded and wrapped around one of my pulleys front to back. Needless to say, 30 mins tops my belt was changed car was working and I was on the road ! He also informed me of my other issues, pointing out each part and explaining to me why my belt is being chewed up. I appreciate it! Thank you so much !!!
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