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Superior Home Specialists is a home improvement business serving West Virginia. Superior Home Specialists provides service roofing, siding, and gutter services. The team brings a combined twenty years of experience to deliver lifetime solutions aimed at enhancing home durability and aesthetics. Superior Home Specialists is recognized with multiple awards including local of HomeAdvisor and Elite Service Professional, reflecting a commitment to quality service.
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Had a very positive experience with Nick and his crew. Communication was top notch and pricing was very fair. The quality of work was out standing and completed on schedule. I would recommend them to anyone needing home repair!
I was genuinely disappointed with my experience with this company. The glowing reviews initially gave me confidence, but the actual experience revealed a disorganized operation that doesn’t reflect the same reliability others have described. I contacted the company in early 2025 for two projects: a quote for a new roof on our new home, and a gutter repair on the home we were preparing to sell. The roofing quote was reasonable, with helpful information and good product options, which gave me hope about working with them. However, the gutter repair was where things started to go downhill. A few snowstorms caused damage to the gutter on the ho... I was genuinely disappointed with my experience with this company. The glowing reviews initially gave me confidence, but the actual experience revealed a disorganized operation that doesn’t reflect the same reliability others have described. I contacted the company in early 2025 for two projects: a quote for a new roof on our new home, and a gutter repair on the home we were preparing to sell. The roofing quote was reasonable, with helpful information and good product options, which gave me hope about working with them. However, the gutter repair was where things started to go downhill. A few snowstorms caused damage to the gutter on the house we were selling, and I reached back out to have it repaired—hoping this smaller job would help build rapport ahead of the roof replacement. The initial issue was a loose 3-foot section of gutter, likely separated from the fascia. They scheduled the repair for over a month out—not ideal, but manageable. On the day of the repair, they canceled due to weather. While weather can be a factor, it was mild and only for part of the day, so the full l-day cancellation felt unnecessary. They pushed the appointment to the following week. When that day came, I got a text from the project manager asking if the scheduling manager had contacted me—which they hadn’t. In fact, I’d never heard from the scheduling manager at all. The project manager then told me the crew was mistakenly sent to the wrong location due to an internal scheduling error by the crew lead. I was told this had happened before and that the crew lead was “unpredictable.” They delayed the job another week. Unfortunately, during this delay, the remaining support for the damaged fascia gave out. The fascia board was nearly torn off the house, the soffit was hanging loosely, the gutter was dumping water into the flowerbed, and sharp metal was dangling over our front door—creating both an eyesore and a serious safety hazard. Some soffit pieces even damaged a nearby holly bush. When I updated the project manager, they deflected blame, suggesting the failure was inevitable due to poor installation by a previous owner. They also increased the invoice. After some tense back-and-forth, they offered a 10% discount but took little real accountability. Eventually, the scheduling manager/owner called to confirm the crew was finally coming out—this was the first time I’d heard from them directly. When I raised concerns about the delays and damage, they seemed unaware and indifferent, quickly ending the call. The repair was finally completed, including the installation of a snow rail. Unfortunately, the result was underwhelming: some edges were still bent, and the snow rail looked hastily installed. The old soffit was used in several spots and showed the prior damage. After I paid the invoice, I never heard from the company again. No follow-up, no confirmation of completed work, and no mention of the much larger roofing job we had previously discussed. It felt like they had more business than they could handle—and didn’t care about losing ours. Overall, I have very little confidence in the company’s leadership. There’s a clear lack of internal communication and accountability, and they don’t prioritize customers who are affected by their own mismanagement. Even from the start, the lengthy, braggadocious phone message from the owner felt off-putting—and unfortunately, it turned out to be indicative of the service that followed. I give them two stars merely for the fact that the repair was completed and a snow rail was installed.
We are remodling a build ing to turn into office space. We had them come out and put new gutters, downspouts and metal around our new windows. Great price, friendly people and excellent work. Very happy.
I had gutters installed in spring of 2024, and in January of 2025 within the 1 year warranty the gutters became detached. I called Nick and left him a message on Jan 13th when this happened. I have called numerous times since then and have been told they will get to it in two weeks. 6 months later as of July 19th of 2025 the gutters have fallen off more, the fascia behind the gutters have also fallen off, and the wood behind the fascia is damaged now. No repairs or even a check on the site has occurred. I have attached photos of the day the gutters fell in January, there is snow on the ground from that day still and what they look like at the... I had gutters installed in spring of 2024, and in January of 2025 within the 1 year warranty the gutters became detached. I called Nick and left him a message on Jan 13th when this happened. I have called numerous times since then and have been told they will get to it in two weeks. 6 months later as of July 19th of 2025 the gutters have fallen off more, the fascia behind the gutters have also fallen off, and the wood behind the fascia is damaged now. No repairs or even a check on the site has occurred. I have attached photos of the day the gutters fell in January, there is snow on the ground from that day still and what they look like at the time of writing this review on July 19th 2025. Please note that the lower gutters over the porch are coming detached now and are twisting and will be falling soon too. Be aware of the work needs a warranty fix, they will never get around to it. Edit for August 5th This company has been dodging phone calls from myself and my home insurance company. The rear gutters of the house are becoming detached leaving me unable to use the front porch due to concerns of the gutters coming ofg when going up and down it and my driveway due to the rear gutters being over it. Either this company is out of business as no one answers phones anymore or they are deliberately dodging phone calls.
My experience with Superior Home Specialists has been extraordinary! From start to finish, my new roof and gutter installation has been wonderful. I would recommend them to anyone needing a new roof. Jesse kept me informed every step of the way, the crews were efficient and cleaned up everything before they left, and my new roof and gutters with leaf guards looks great with an astounding warranty!
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