Superior Fence & Rail of Chicago

My second big project with Superior. The entire process from design to construction was not only easy, but fun. This is a GREAT local company doing outstanding work. Their employees are a pleasure to work with. If you are considering a fence project look no further, you won't regret working with Superior.

About 40% of our cedar fence blew down in February. I contacted Superior Fence and Rail based on google reviews and the positive recommendation from a friend. Eric came out to survey the fence a couple weeks after it blew down, gave us a nice quote for a two-day job and said they could probably prioritize us and get it done within a few weeks due to the extent of the damage. I got a call 3 weeks later, and the first date the guys could come out was going to be a week and a half after that. The first day they canceled due to weather, then said they would be out the next day. I got a call the next day saying the crew just never showed up for work that morning, so they rescheduled me for 2 weeks later. That date comes, and again the weather didn't cooperate, so they pushed me out another 2 weeks. The weather finally cooperated, and the two-man crew started tearing it down. But then I received a call saying that the J.U.L.I.E markings were expired since it had been so long since they were originally done. So they can't put the fence up and needed to reschedule again after J.U.L.I.E. comes out again. They said they could come that Friday/Saturday. They showed up on Thursday unannounced, which I thought was odd but wasn't upset since the fence was getting done. They worked Thursday, Friday, and Saturday and finally got everything done over 2 months after the original appointment. 3 stars because the price and the quality of their work was great, but the scheduling and communication was unpalatable.