Sticks & Stuff

I have a Marvin picture window that is getting cloudy. I expected it was still under warranty and contacted Sticks & Stuff, an authorized Marvin dealer. A representative from Sticks and Stuff came to my home and confirmed the cloudy condition. He said he would order a replacement window and he would install the new window at my cost. I agreed to pay the installation cost. When the new window arrived at Sticks and Stuff that same representative delivered the window to my home, but he didn't install it!! I have many times, repeatedly, called him and left a message to arrange installation, but he has not returned any of my many calls. I w... Read full review

I avoid this place at all costs. I only go here when I’ve called or checked everywhere else locally and they have what I need and time is too tight to go to a box store 30 mins away, which I will do rather than go here. Once again, I called, “yes we have it”. I looked and couldn’t find it. At the counter I asked, “did you look down there?” said the man leaning on the counter, with what could best be described as surly disinterest. I’m amazed they stay in business. When I go there, I’m ignored, or treated condescendingly or on a good day I get rude service. Everyone here should go on a field trip to the local Ace. They get all the business I c... Read full review

I called sticks n stuff on a Friday to get an estimate on two windows that needed to be replaced in my home. I informed the individual I was talking to that I’m not very familiar with windows and only have notes of what my contractor gave me. The representative on the phone was completely rude to me, seemed very impatient and zero customer service skills. He did inform he that he’d keep my estimate with my name and quickly rushed off the phone. I called back about four days later. I couldn’t get ahold of anyone during their morning office hours and left a voicemail. Seven hours later, I got a call back. I believe I spoke with Tim this time a... Read full review