★
★
★
★
★
I can’t recommend Tom enough. I was staying at a friend’s house while they were out of town and accidentally left their built-in freezer slightly open. It was a high-end unit, and by the time I realized, all the food had spoiled and the freezer had stopped working. These are very expensive to fix, especially since it was built in. Of course I felt terrible, especially since it wasn’t even mine.
I was just days away from moving out of state and started reaching out to appliance repair people. Some were rude, others didn’t show up, and a few clearly just wanted to overcharge. Some were booked out until the following week, but I didn’t have that kind of time. I was leaving town. I started to panic. Then I found Tom.
From the very beginning, he stood out. He gave me honest advice over the phone, no charge, just trying to help. He told me exactly what to try before even stepping foot in the house, which most people would have charged for.
When that didn’t work and I called him again, he wasn’t even in the area but still found a way to come help, knowing I had only a day left before I needed to leave town. He showed up with his wife, and both were incredibly kind and professional. She was also very helpful and just had a calming, supportive presence that made the whole experience feel a little easier. Tom spent three hours working on the freezer and I could see the effort it took. I was blown away by his work ethic.
But what truly blew me away was his integrity. You just don’t find people like him anymore. You can tell he genuinely cares about his work and takes pride in doing things right. It’s not about the money for him. It’s about helping people and doing the job with honesty and heart. That kind of character and work ethic is rare these days.
And the price he charged for the time, effort, and care he gave? It felt symbolic. Considering everything he did, it honestly felt like a gift.
People like Tom are rare. I’m so grateful I found him.
Thank you Tom!